Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Allen

Kansas City,US

Summary

Network Professional Skilled in maintaining, troubleshooting, and supporting various network systems. Experience includes managing network security, installing software updates, and optimizing system performance. Strengths include strong problem-solving skills, ability to work effectively under pressure, and excellent communication abilities. Contributed to improved network efficiency and reduced downtime in previous roles.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Network Operations Analyst

Pri Global Inc
Kansas City, US
08.2022 - 08.2024
  • My primary responsibilities were to respond to monitors and alerts and drive to resolution, receive and make customer calls for issue response and attend Technical Response Team calls on Mastercard's network
  • I worked with both internal and technical staff on production issues as well as external customers and third party vendors related to the day to day production support

Technical Consultant

Pixel Health
Kansas City, US
01.2022 - 06.2022
  • As a Technical Consultant for Omnicom, the scope of my responsibilities included reviewing and approving telecommunication vendor invoices, identifying and resolving billing discrepancies as they were noted, managed proper application of payment, supporting user requests for fixed circuit orders and disconnects, and helped complete projects to update systems and inventories

Senior Telecom Specialist

Nuance
Remote
06.2021 - 08.2021
  • As a Senior Telecom Specialist, my primary responsibility was to provide network engineer provisioning support for Nuance's customer service activities which included working with customer's internal staff and telecommunication vendors to help plan, design and implement telecommunication solutions including VOIP, traditional inbound and outbound voice, and data network services
  • I also supported the associated circuit provisioning including working with local vendors to submit telecommunication service orders and tracking/validating them through test & turn up and acted as Nuance's liaison to their telco vendors

CME Engineer

World Wide Technology
Mission, US
12.2019 - 05.2020
  • I was a Team lead migrating Walmart's phone systems from Cisco's legacy Call Manager to Cisco Unified Communications Manager via VOSS automation for 4000+ locations
  • In this position, I worked with other leads to create MOP and training documents for our techs to perform system updates and validations during the overnight maintenance window
  • We also performed hot cuts with local exchange carriers for POTS migration into CUCM

Network Engineer I

AMC Theatres
Leawood, US
02.2017 - 11.2019
  • My primary focus as an Network Engineer was the day to day operational uptime of AMC Network Services which included configuring network devices within company standards, managing installation of equipment at remote locations, and coordinating/directing on-site associates and contract personnel
  • Common troubleshooting issues included LAN/WAN, Hosted VOIP and SIP and performing move/add/change to Cisco Cisco Unified Communications Manager / Call Manager
  • In this position, I gained experience using and troubleshooting Cicso 2960 and 3750 switches, Cisco Cisco Unified Communications Manager / Call Manager, SD Wan, Meraki AP and Fortinet firewalls

IS Technical Support Specialist II

Nexus Staffing LLC
Kansa City, US
06.2016 - 11.2016
  • As a IS Technical Support Specialist II, I provide Tier II Support for the Federal Reserve's Electronic Access Channels, assist end users with Federal Reserve Software and Web Applications, provide solutions for credentialing users on Federal Reserve systems, troubleshoot software and hardware problems and assist with setup and maintenance of VPNs

Technician II - IP

Level 3 Communications
St. Louis, US
03.2015 - 06.2016
  • As a Technician II - IP, my primary responsibilities include efficiently and accurately troubleshooting, managing and correcting customer and system initiated trouble tickets including transport, signaling, private line and data services to resolution
  • Other duties include monitoring the performance of the telecommunications networks and customer facing resources for impairment and out of service conditions, including usage, load patterns and system response and identifying problems and implement changes to enhance system and process efficiency
  • In this position, I have gained experience working with and troubleshooting Alcatel, Adtran, Cisco, Juniper, and Overture network elements

Optical Transport Network Engineer

ManTech International Corporation
Scott AFB, US
09.2014 - 02.2015
  • As a Optical Transport Engineer, my responsibilities included providing technical engineering assistance to all phases of network development, operation and management and monitoring network topologies and developing/evaluating alternative utilization or configuration options
  • I also conducted performance and trend analysis to include individual circuit availability rates and developed processes and programs to enhance network performance and reliability
  • I provided functional guidance, supervision, technical support, training and quality assurance/quality control to associate personnel
  • Other responsibilities included the test/acceptance of Sycamore SN9K transport nodes, providing assistance to issues submitted from Tier I Transport and driving issues to resolution, performing circuit grooms/migrations, creating and updating MOP documentation as needed, requesting/performing authorized service interruptions to complete install and upgrades of network elements across the DOD Global Information Grid

Network Administrator III

LRS Information Technology Solutions
St. Louis, US
02.2014 - 07.2014
  • As a Network Administrator III my role was to provide production support and to perform technical troubleshooting, changes, and daily tasks on Charter Communication's enterprise applications and systems
  • I coordinated and facilitated incident triage and timely resolution of production issues to analyze, resolve, and coordinate incident resolution with infrastructure and application support groups and implemented changes to prevent problem recurrence on Charter's revenue producing applications and systems

Network Engineer III

CACI, INC / Lockheed Martin
Scott AFB, US
10.2009 - 02.2014
  • As a Network Engineer III, my primary role was to monitor and provide proactive and reactive SONET surveillance, troubleshooting, restoration and detailed documentation of service affecting events and issues across the DOD network and provided real-time, on-demand Tier2 support by engineering and alt routing high visibility circuits as needed
  • I worked with network elements that included Cisco 15454, Adtran M1/3, Sycamore SN 1600, Nortel 3500, Promina 800/400/200, CSU/DSU, microwave and SAT links, and crypto devices and created trouble tickets with REMEDY to document and track outages, issues, and trends affecting circuits ranging in size from T1 to OC192
  • I provided functional guidance and technical support, MOP creation, training and quality assurance/quality control to less experienced technicians and was appointed as Alt Shift Lead

Test/Turn Up Tech

Mpower/Telepacific Communications
St. Louis, US
11.2001 - 10.2009
  • As a Post FOC Test and Turn Up Tech, my primary responsibilities included loop acceptance, equipment installations, voice conversions, outage resolution and the required troubleshooting for VOT1, DSL, Trunk, PRI and POTS products
  • I worked with customers to deliver data by assisting them in configuration of their network elements off the Mpower and legacy Tpac networks
  • In this position, I gained experience using Copper Mountain DSLAM, ProComm, Tellabs EM Client, Gen View and Remedy applications in addition to Adtran VoDSL/T1 equipment

Network Provisioning Engineer

Birch Telecom
Kansas City, US
04.2000 - 02.2001
  • As a Network Provisioning Engineer, my responsibilities include provisioning and troubleshooting DSL, ISDN and T1 circuits on Lucent 9000 and CBX 500 switches
  • In this position I gained experience with Navis, Copper Mountain DSLAM, building Redback profiles and Netopia router configuration
  • As a Circuit Design Engineer, my responsibilities included provisioning new T1 orders using Metasolv TBS through Birch's Network in addition to MAC (move, add & change) orders

Network Operations Specialist II

Sprint
Overland Park, US
12.1998 - 03.2000
  • Responsibilities included remotely mapping circuits through the Wideband, Sonnet and Broadband DCS, T3 Migrations off M13, test and turn up of T3 circuits, rehome projects, BAN rolls and troubleshooting issues with field techs
  • At Sprint, I gained experience using Tellabs Titan 5500, MINT, NEC & SONET Dacs, FMS and HP Openview

Billing Specialist

Teletrac, Inc
Kansas City, US
09.1997 - 11.1998
  • Responsibilities included customer service, account reconciliation, payment posting and month end closing

Education

Bachelor's - Communications

Northwest Missouri State University
Northwest, Missouri, US
12.1993

Skills

  • LAN
  • WAN
  • VoIP
  • Network Monitoring
  • VPN
  • Network Firewalls
  • Computer Networking
  • Network Administration
  • Help Desk
  • Network Support
  • Network Engineering
  • TCP/IP
  • DNS
  • DHCP
  • Firewall
  • TCP
  • Incident management
  • Disaster recovery planning
  • DNC/Remedy
  • Data center infrastructure

Certification

  • ITIL V3

Timeline

Network Operations Analyst

Pri Global Inc
08.2022 - 08.2024

Technical Consultant

Pixel Health
01.2022 - 06.2022

Senior Telecom Specialist

Nuance
06.2021 - 08.2021

CME Engineer

World Wide Technology
12.2019 - 05.2020

Network Engineer I

AMC Theatres
02.2017 - 11.2019

IS Technical Support Specialist II

Nexus Staffing LLC
06.2016 - 11.2016

Technician II - IP

Level 3 Communications
03.2015 - 06.2016

Optical Transport Network Engineer

ManTech International Corporation
09.2014 - 02.2015

Network Administrator III

LRS Information Technology Solutions
02.2014 - 07.2014

Network Engineer III

CACI, INC / Lockheed Martin
10.2009 - 02.2014

Test/Turn Up Tech

Mpower/Telepacific Communications
11.2001 - 10.2009

Network Provisioning Engineer

Birch Telecom
04.2000 - 02.2001

Network Operations Specialist II

Sprint
12.1998 - 03.2000

Billing Specialist

Teletrac, Inc
09.1997 - 11.1998

Bachelor's - Communications

Northwest Missouri State University

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Scott Allen