Summary
Overview
Work History
Skills
Timeline
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Arden Mills

Ravenna,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Customer Service Associate

Walmart
Ravenna, Ohio
04.2019 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Customer Service Representative Account Specialist

Carol Mills Cleaning Solutions
Ravenna, Ohio
02.1980 - 03.2011
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Customer Account Management
  • Order and Refund Processing
  • Courteous with Strong Service Mindset

Timeline

Customer Service Associate

Walmart
04.2019 - Current

Customer Service Representative Account Specialist

Carol Mills Cleaning Solutions
02.1980 - 03.2011

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Arden Mills