Arden P. Sokoli
Brick
Summary
Operations and business leader with experience building and scaling startup infrastructure in financial services. Proven ability to design SOPs, lead cross-functional teams, support agency growth, and translate executive strategy into scalable execution. Strong background in KPI development, partner operations, project management, and process optimization across multi-location organizations.
Overview
7
7
years of professional experience
Work History
Director of Operations
Assurance Financial
09.2025 - Current
- Designed and built operational infrastructure to support multi-location expansion and agency growth.
- Created and implemented company-wide SOPs for contracting, hiring, onboarding, training, and communications.
- Coordinated the setup and management of office locations across multiple cities, managing vendor relationships and logistics.
- Conducted monthly revenue and performance reviews with agency managers to assess risks and identify opportunities.
- Managed cross-functional workflows between internal teams and external agencies to align operations with growth initiatives.
- Established structured onboarding, communication, and training systems for agency partners to improve readiness, performance, and retention.
- Rebuilt company website to enhance brand positioning and facilitate partner recruitment.
- Increased Instagram profile activity by 36.1% through effective social media management strategies.
- Organized events and leadership meetings to promote culture, alignment, and collaboration.
- Led agency operations and served as the primary operational point of contact for partners, ensuring a consistent and high-quality experience.
Lead Clinical Research Associate
Memorial Sloan Kettering Cancer Center
08.2022 - 09.2025
- Directed oversight of multiple oncology trials, ensuring adherence to protocols and data integrity.
- Acted as primary contact for sponsors/CROs, resolving operational issues and implementing recruitment strategies.
- Facilitated trial activation by managing regulatory submissions, site training, and IRB documentation.
- Partnered with Clinical Trials Nurses to assess patient eligibility and track milestone achievements.
- Implemented study-specific tools that improved departmental workflows and minimized protocol deviations.
- Coordinated investigator meetings while ensuring compliance with reporting requirements and sample management.
- Managed timelines for multiple studies, ensuring alignment with sponsor expectations and regulatory guidelines.
- Conducted weekly project meetings to foster communication among teams regarding updates and issue resolutions.
- Led the department-wide transition from Allscripts to EPIC, managing staff training, system testing, and integration to ensure continuity in care and data access.
Clinical Research Specialist
Memorial Sloan Kettering Cancer Center
05.2021 - 08.2022
- Ensured compliance with institutional, state, and federal regulations during research protocols.
- Coordinated patient care management tasks related to study activities.
- Provided clinic support by managing patient interactions within study framework.
- Supported regulatory compliance and facilitated accurate data collection in clinic.
- Organized meetings with patients and assisted other Clinical Research Coordinators as needed.
- Contributed to short-term projects while providing cross-coverage for various research teams.
- Managed consent processes for non-therapeutic studies and coordinated biospecimen protocols.
- Collaborated with care delivery team to optimize protocol management.
Manager
Jules Fine Jewelry
09.2020 - 05.2021
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Assisted negotiation with vendors and suppliers to reduce cost.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Conducted inventory counts by assessing the current state of inventory integrity against target accuracy levels and tracking variances.
- Verified sales and computed totals to complete accurate invoice.
Office Coordinator Intern
Memorial Sloan Kettering Cancer Center
05.2019 - 08.2020
- Coordinated daily operations of medical office, including patient scheduling and front desk management.
- Managed patient flow to minimize wait times and optimize appointment scheduling.
- Oversaw maintenance of medical records to ensure accuracy and HIPAA compliance.
- Conducted insurance verifications and processed billing inquiries for patients.
- Trained and supervised administrative staff to enhance office efficiency.
- Collaborated with healthcare providers to facilitate seamless patient care.
- Transcribed physician orders for treatment, diagnostics, and laboratory tests.
- Implemented office protocols to maintain compliance with healthcare regulations.
Education
Bachelor of Science - Health Policy and Administration, Psychology
Pennsylvania State University
University Park, PA01.2021
Skills
- Data management
- Clinical research operations
- Staff management and development
- Project planning and execution
- Strategic initiatives
- Problem solving
- Leadership and coaching
- Clinical research data tracking systems expertise
- Operations strategy and execution
- Startup infrastructure development
- Process design and SOP creation
- KPI and performance management
- Agency and partner operations
- Cross-functional collaboration
- Project and program management
- Business development operations
- Vendor and contract management
- Executive collaboration
References
References furnished upon request
Timeline
Director of Operations
Assurance Financial
09.2025 - Current
Lead Clinical Research Associate
Memorial Sloan Kettering Cancer Center
08.2022 - 09.2025
Clinical Research Specialist
Memorial Sloan Kettering Cancer Center
05.2021 - 08.2022
Manager
Jules Fine Jewelry
09.2020 - 05.2021
Office Coordinator Intern
Memorial Sloan Kettering Cancer Center
05.2019 - 08.2020
Bachelor of Science - Health Policy and Administration, Psychology
Pennsylvania State University