Ardiana Berishaj
Ann Arbor,US
Summary
First-generation multilingual senior at the University of Michigan eager to be involved in business. History of successful sales, analytics, & leadership roles. Dedicated to collaborating with peers and taking actionable measures to facilitate change.
Overview
1
1
year of professional experience
Work History
Client Experience & Innovation Analyst
United Wholesale Mortgage
Pontiac, MI
05.2023 - 08.2023
- Evaluated call analytics and scored over 500 client calls from five different departments to improve customer experience.
- Build and program new analytics categories to achieve 98% accuracy when programming CallMiner queries to monitor client satisfaction.
- Compile findings and insights into weekly Excel reports and presentations for leadership to communicate progress, opportunities, and recommendations.
- Implement innovative solutions that address client needs and challenges.
- Collaborated closely with cross-functional teams including sales, underwriting, and operations.
Sales and Marketing Intern
2313 Inc.
Farmington Hills, MI
06.2022 - 08.2022
- Acquired and maintained complete knowledge of product technical and functional aspects to better serve clients' needs.
- Advocated brand awareness and used networking to help grow the brand.
- Promoted to sales lead within a month of internship to take on more responsibilities
- Built and managed collaborative relationships with over 20 independent sales reps and market-specific dealers.
- Weekly sales tracking and leadership reports were maintained to support operational improvement and corrective actions.
- Built relationships with clients and provided personalized customer service to ensure account longevity.
- Chosen for exclusive business trip to Indiana after exceeding sales goals by 53%.
Education
Bachelor of Arts - Economics & International Studies
University of Michigan-Ann Arbor
Ann Arbor, MI08-2024
Leadership Experience
President of the Albanian American Student Organization
- Engaged in philanthropy and identified sponsors to give back to the Albanian community.
- Reduce costs and optimize revenue by planning club events and activities in a cost-effective manner.
Peer Mentor for Kessler Scholars First-Generation Student Cohort
- Support a first year first-generation student transition to college by providing aid and campus resources.
- Connect and establish a personal relationship through bi-weekly meetings and consistent check-ins.
English Language Facilitator at the English Language Institute
- Create and cultivate connections with international students to help improve their English
- Facilitate and lead discussions in English with 5 members in low-stakes setting
Timeline
Client Experience & Innovation Analyst
United Wholesale Mortgage
05.2023 - 08.2023
Sales and Marketing Intern
2313 Inc.
06.2022 - 08.2022
Bachelor of Arts - Economics & International Studies
University of Michigan-Ann Arbor
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