Ardiana Simoni
New York,New York
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Server/ Bartender
Island Restaurants
06.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Suite55
03.2011 - 08.2014
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, and guiding restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York, NY08-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Service prioritization
- Guest relations management
Languages
Albanian
Native or Bilingual
Timeline
Server/ Bartender
Island Restaurants
06.2015 - Current
Server/Bartender
Suite55
03.2011 - 08.2014
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
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