Ardra Braswell
Roxboro,NC
Summary
Military Veteran with extensive experience in the United States Air Force and civilian roles, holding an AAS in Information Technology. Demonstrates strong organizational skills and a results-driven approach in fast-paced environments. Proven ability to deliver exceptional customer service while effectively managing project and team needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Warehouse Manager
E Plus Thrift
08.2017 - Current
- Identified customer needs through greetings and inquiries. Assisted customers in selecting merchandise tailored to their desires. Processed transactions by calculating prices and handling payments efficiently. Displayed merchandise attractively to drive sales engagement. Provided information on store policies, current promotions, and product details. Cleaned and maintained display cases, shelves, and aisles regularly. Managed company website content alongside social media accounts. Supervised a small team of 2 to 3 employees.
Sales Associate
Peebles
11.2018 - 01.2021
- Greeted customers to identify specific needs and preferences. Recommended and located merchandise based on individual customer requirements. Computed sales prices and processed cash or credit payments accurately. Prepared merchandise for customer purchase to ensure readiness. Maintained up-to-date knowledge of sales promotions, payment policies, and security practices. Arranged and displayed merchandise to enhance visibility and drive sales. Managed 10 to 15 employees, ensuring optimal performance and teamwork. Conducted inventory checks and requisitioned new stock as needed.
Machine Operator
Randstad
09.2010 - 04.2018
- Operated folder gluer and guillotine cutter to ensure efficient production flow. Inspected workpieces for defects and measured accuracy using rules and templates. Removed finished packaged items from machine while separating rejected products. Engaged feeding, gluing, and sealing mechanisms by adjusting hand wheels and valves. Positioned and secured stock material against stops and fixtures for optimal alignment. Set machine stops and guides to specified lengths as indicated by measuring instruments. Performed minor maintenance tasks, including oiling and cleaning machines regularly. Monitored production line for issues such as jams, pile-ups, and glue application failures.
Customer Service Agent
Nexus Op
04.2017 - 04.2017
- Handled inbound customer calls to address inquiries and concerns. Facilitated customer signup and login processes for smooth access. Resolved service and billing complaints, including refunds and bill adjustments. Documented customer interactions, detailing inquiries, complaints, and resolutions. Promoted additional services or products to enhance customer offerings. Provided support for account access and billing questions. Ensured accurate record-keeping of customer transactions and feedback.
Machine Operator
GKN Driveline
04.2014 - 03.2016
- Operated machinery for driveshaft assembly, ensuring optimal performance and output quality. Inspected workpieces for defects, maintaining high standards of production accuracy. Monitored machine operations to identify defects or malfunctions, making necessary adjustments. Stopped or reset machines to address malfunctions, clearing jams promptly and efficiently.
Machine Operator
SOS Staffing
08.2009 - 02.2012
- Operated machines that packages product. Observe machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary. Inspect workpieces for defects, and measure workpieces to determine accuracy of machine operation, using rules, templates, or other measuring instruments. Remove finished packaged items from machine and separate rejected items. Start machines and turn hand wheels or valves to engage feeding, cooling, and lubricating mechanisms. Position, adjust, and secure stock material or workpieces against stops, on arbors, or in chucks, fixtures, or automatic feeding mechanisms, manually or using hoists. Set machine stops or guides to specified lengths as indicated by scales, rules, or templates. Perform minor machine maintenance, such as oiling or cleaning machines, dies, or workpieces, or adding coolant to machine reservoirs. Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor. Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Airmen
USAF
06.2004 - 04.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Information Technology
Piedmont Community College
Roxboro, NC05.2018
Skills
- A certification
- Microsoft operating systems
- Shipping and receiving
- Warehouse operations
- Inventory management
- Work delegation
- Loading and unloading
- Hiring and training
- Problem solving
- Order processing
- Employee safety
- Safety monitoring
- Staff supervision
- Mentoring and training
- Customer care
- Unpacking merchandise
- Verbal and written communication
- Stock control
- Customer service
- Critical thinking
- Website maintenance
- Elementor page builder
- WooCommerce integration
- Website optimization
- Responsive design
- HTML and CSS skills
- Email marketing integration
- Social media integration
- WordPress design
Certification
A+ Certified Piedmont Community College Certification
AREAS OF EXPERTISE
Troubleshooting, aligning network security policies, principles, and practices to identify and mitigate network threats / vulnerabilities/ Customer service/Active listening/Service orientation/Coordination/Monitoring/Active Learning/
Timeline
Sales Associate
Peebles
11.2018 - 01.2021
Warehouse Manager
E Plus Thrift
08.2017 - Current
Customer Service Agent
Nexus Op
04.2017 - 04.2017
Machine Operator
GKN Driveline
04.2014 - 03.2016
Machine Operator
Randstad
09.2010 - 04.2018
Machine Operator
SOS Staffing
08.2009 - 02.2012
Airmen
USAF
06.2004 - 04.2005
Associate of Applied Science - Information Technology
Piedmont Community College
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