Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Package Handler
FedEx
01.2023 - 05.2023
Followed safety regulations to maintain safe work environment.
Proved successful working within tight deadlines and a fast-paced environment.
Followed verbal and written instructions to properly move and ship products.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Removed jams and unblocked conveyor system to maintain flow of goods.
Used hand-held scanners and physical logs to accurately track item movements.
Order Fulfillment Associate
Amazon
08.2021 - 11.2022
Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Stayed current with industry best practices for order fulfillment operations, attending relevant trainings or workshops to continuously improve skillset.
Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
Education
A+ Certification - Information Technology
CompTIA
Online
06.2024
Bachelor Of Business Administration - Accounting And Finance
University of Illinois At Springfield
Springfield, IL
05.2021
Skills
A Certification
Technical Support
Hardware Configuration
Hardware Troubleshooting
Software Troubleshooting
Help Desk
Operating Systems - Windows, MacOS, and Linux
Mobile Device Support
Cloud Computing
Virtualization
Systems Administration
Timeline
Assistant Manager
Dollar General
12.2023 - 06.2024
Package Handler
FedEx
01.2023 - 05.2023
Order Fulfillment Associate
Amazon
08.2021 - 11.2022
A+ Certification - Information Technology
CompTIA
Bachelor Of Business Administration - Accounting And Finance