Ardra Rogers
Fair Oaks,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intermittent Legal Secretary
California Probate & Trust
03.2023 - 04.2023
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled and made appointments for three attorneys.
- Obtained signatures from attorneys for legal documents.
- Entered new cases into company database.
- Developed and maintained filing and retrieval systems.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems
Tutor
University Of California, Santa Barbara
09.2013 - 05.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Provided homework assistance using specific curriculum and materials
- Supported students with helpful study habits and exam strategies
Front of House Coordinator
Paul Martin’s American Grill
06.2017 - 05.2018
- Coordinated schedules and timelines for events.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Managed administrative logistics of events planning, event booking and event promotions.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated schedules and timelines for events
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
Administrative Assistant
Car Cage Motors
06.2013 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Managed Access databases converting complex data into easy-to-interpret data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Education
Master of Arts - English Literature
Cal Poly Pomona
Pomona, CA2025
Bachelor of Arts - English
UCSB
Santa Barbara, CA05.2020
Skills
- MS Office Proficiency
- Document Preparation
- Exceptional Communication Skills
- Appointment Setting
- Project Deadlines
- Adobe After Effects
- Creative Development
- Grammar Usage
- Spanish Interpreting
Certification
- Certified Enneagram Coach, 2023: advanced, intense, diverse, and complete Enneagram Certification Program. Learned to work with Types, Tritypes®, Tritype® Archetypes, Instinctual Types, Instinctual Stackings, Subtypes, the In-Depth Inquiry Process, and more.
Personal Interests
I'm a late in life ballerina. Over the last five years I have been taking classes and have accomplished dancing on-pointe. Additionally, I have been practicing yoga for over ten years and am a dedicated practitioner.
Languages
Spanish
Professional Working
Timeline
Intermittent Legal Secretary
California Probate & Trust
03.2023 - 04.2023
Front of House Coordinator
Paul Martin’s American Grill
06.2017 - 05.2018
Tutor
University Of California, Santa Barbara
09.2013 - 05.2020
Administrative Assistant
Car Cage Motors
06.2013 - 05.2017
Master of Arts - English Literature
Cal Poly Pomona
Bachelor of Arts - English
UCSB