Areal Thomas
Hampton,USA
Summary
Dynamic customer service professional with a proven track record of enhancing customer satisfaction and driving organizational success. Recognized for a strong commitment to team collaboration, consistently achieving positive outcomes through effective communication and adept problem-solving skills. Proficient in conflict resolution and highly adaptable to changing environments, ensuring customer loyalty and the attainment of organizational goals. Diligent and reliable, ready to contribute anywhere in the U.S. as an authorized employee, with a focus on delivering high performance with minimal supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ibex Global
Hampton, VA
09.2022 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provide accurate and appropriate information in response to customer inquires.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Sought opportunities to up-sell and add-on additional merchandise.
- Performed in-depth research to answer more complex questions.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Junior Manager
Rainbow Shops
Hampton, VA
03.2022 - 08.2023
- Ringing up purchases and processing payments, stocking merchandise, and locating items for shoppers.
Wal-Mart Associate
Walmart
Hampton, VA
09.2020 - 05.2022
- Greet customers upon arrival, maintaining a highly visible presence at entrance, observing customer and associate behavior, deactivating security tags, checking receipts for large un-bagged high value items, resolving alarm activations, and thanking customers as they exit the store.
Cashier/Sales Associate
Burlington Stores
Hampton, VA
02.2017 - 06.2020
- Providing customer service, checking out patrons, and completing returns and exchanges.
Patient Care Advocate
Dominion Village
Poquoson, VA
02.2013 - 01.2017
- Monitored clients' progress to report necessary changes.
- Developed strong and trusting rapport with each client to facilitate best care possible.
- Assisted disabled individuals to foster independence while still closely monitoring safety.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Worked to improve patient outlook and daily living through compassionate care.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
Night Auditor
Wesley Inn and Suites
Tuscaloosa, AL
11.2004 - 05.2011
- Followed facility security protocols for guest and personnel safety.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Created spreadsheets using software and entered all financial information on a daily basis.
- Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.
- Took on all duties and tasks for the night manager and concierge any time that those individuals were indisposed.
- Assisted hotel guests with check in and out procedures in a courteous manner.
- Provided guests with important property information for the hotel, including the casino, gift shop, restaurants, pool and spa, and fitness center.
- Ensured that the lobby, bathrooms and front desk were kept neat and tidy during entire shift.
- Attended all mandatory meetings for hotel staff and brought issues to the attention of upper management.
- Kept inventory of keys and linens each day and included all necessary information on audit reports.
- Informed travelers of hotel security features and offered details regarding the establishment's fire and emergency procedures.
Education
Associate's Degree - General Studies
Everest College
Newport News, VA06-2008
Skills
- CPT
- TYPING (10 years)
- Medical Billing
- Customer Care (10 years)
- Customer Service (10 years)
- Night Audit (7 years)
- ICD-9
- Insurance Verification
- Call Center (10 years)
- TIME MANAGEMENT (10 years)
- MEDISOFT
- Cash Handling (10 years)
- 10 Key Data Entry
- DATA ENTRY (10 years)
- Auditing (2 years)
- Critical thinking
- Data entry
- Active listening
- Customer service
Certification
- PCA
- Present
Additional Information
- Skills
- Typing and Data Entry Financial records and processing
- Medisoft, Microsoft Office, CPT, Customer Care Excellent communication
- Typing and Data Entry File/records maintenance
- Computer proficient Training and development
- Client-focused Time management skills
Timeline
Customer Service Representative
Ibex Global
09.2022 - Current
Junior Manager
Rainbow Shops
03.2022 - 08.2023
Wal-Mart Associate
Walmart
09.2020 - 05.2022
Cashier/Sales Associate
Burlington Stores
02.2017 - 06.2020
Patient Care Advocate
Dominion Village
02.2013 - 01.2017
Night Auditor
Wesley Inn and Suites
11.2004 - 05.2011
Associate's Degree - General Studies
Everest College