Rebecca Everett
Tempe,AZ
Summary
Detail-oriented and energetic worker with a strong commitment to customer satisfaction. Highly dependable and compassionate, able to provide fast and hospitable service to customers. Proficient in utilizing customer service best practices and adept at finding effective solutions to address customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Peckham
01.2024 - 06.2024
- Scheduled urgent passport appointments for travel purposes
- Additional research involving travel requirements
- Answered incoming calls and emails, providing frontline customer support or assistance with passports.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Willis Towers Watson
11.2023 - 01.2024
- Demonstrated knowledge and compliance with company and client procedures and guidelines, ensuring accurate information was provided.
- Handled confidential information with sensitivity and discretion while adhering to HIPAA, Data Privacy laws, and company data security requirements.
- Translated complex health, welfare and pension terms into easily comprehendible instructions for customers
- Effectively managed high-stress situations, maintaining professionalism under pressure and resolving disputes or conflicts.
Pharmacy Technician
Express Scripts
11.2022 - 11.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured correct matching of NDC numbers with expiration dates
- Maintained an organized and fully stocked work area
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Patient Service Representative
Preferred Homecare
04.2022 - 11.2022
- Ensured compliance with HIPAA privacy and security regulations when handling patient data.
- Facilitated timely delivery of patient equipment by requesting necessary supporting documents from providers
- Performed outbound calls to follow up on customer inquiries.
- Ensured that patients felt valued while resolving their issues via phone conversations
Retention Specialist
State Farm
01.2022 - 04.2022
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Matched customers with suitable brokers in their location
- Handled payment arrangements and processing.
- Reviewed current procedures for optimization
Sales Market Associate
Optum
09.2021 - 12.2021
- Stayed up-to-date on current promotional offers
- Managed class scheduling at multiple community centers
- Referred consumers seeking Medicare insurance to local brokers
- Assisted with resolving customer questions and concerns
Patient Service Representative
Preferred Homecare
02.2020 - 09.2021
- Maintained a hygienic work environment by cleaning regularly
- Handled cash and other financial transactions with accuracy
- Delivered exceptional customer service
- Demonstrated strong teamwork skills across diverse groups
- goals and address issues related to our products and services.
Food Service Worker
Banner Healthcare
05.2013 - 02.2020
- Maintained a hygienic work environment by cleaning regularly
- Handled cash and other financial transactions with accuracy
- Delivered exceptional customer service
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Medical Billing and Coding -
Arizona college
Mesa07.2019
Skills
- Appointment Scheduling
- Computer Proficiency
- Medical Terminology
- CPT
- ICD-10-CM Proficiency
- SQL
- Data Entry
- Payment Processing
- Spreadsheets
- Call Center Operations
- Adaptive team player
- Customer Engagement
- Complaint resolution
- Inbound and Outbound Calling
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Peckham
01.2024 - 06.2024
Willis Towers Watson
11.2023 - 01.2024
Pharmacy Technician
Express Scripts
11.2022 - 11.2023
Patient Service Representative
Preferred Homecare
04.2022 - 11.2022
Retention Specialist
State Farm
01.2022 - 04.2022
Sales Market Associate
Optum
09.2021 - 12.2021
Patient Service Representative
Preferred Homecare
02.2020 - 09.2021
Food Service Worker
Banner Healthcare
05.2013 - 02.2020
Medical Billing and Coding -
Arizona college
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