Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Areeba Jawaid

Houston

Summary

Energetic and detail-oriented professional with a strong work ethic and a proven track record in customer service and technical support. Demonstrates excellent communication and organizational skills, with a commitment to delivering high-quality service and fostering positive client relationships.

Overview

6
6
years of professional experience

Work History

Sales Representative

Done Deal Auto Sales
5701 Southwest Fwy
10.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Service Department Representative

BMW of West Houston
05.2023 - 09.2023
  • Manage and respond to customer inquiries through various channels to ensure high level of customer satisfaction
  • Schedule appointments for customers and coordinated with service team to optimize customer experience
  • Conduct follow-up communications to nurture leads and build lasting relationship with potential clients
  • Balance cash drawers at the beginning and end of each shift, reconciling discrepancies

Service Department Representative

Gillman Honda
09.2022 - 02.2023
  • Handle high volume of calls (200+) in a fast-paced environment
  • Provide exceptional customer service through answering questions and resolving conflicts
  • Assist and inform customers on company’s products and services when finalizing transactions
  • Brief customers through retrieving customer data and speaking with assigned service advisors
  • Offer resolutions to customers through contacting towing services, rental companies, or parts department
  • Contribute to Customer Satisfaction Scores for the Region with a follow up call and survey requests to customers

Business and IT Intern

Genesys Works – Bristow Group
06.2019 - 12.2022
  • Enhance technical and professional skills
  • Collaborate with20 young professionals to complete projects and achieve tasks timely in trainings
  • Capture and record data efficiently and accurately in Excel from multiple sources
  • Prepare business expense reimbursement worksheets in Excel based on receipts submitted daily
  • Maintain new and existing vendor contracts electronically
  • Verify contracts’ completeness and update into system

Sales Associate

Victoria’s Secret
08.2021 - 03.2022
  • Greet and provide outstanding customer service throughout shopping experience
  • Increase sales through engaging with customers and sharing product knowledge
  • Operate cash register to manage financial transactions for over30 customers daily
  • Share benefits for credit line and convinced customers to open credit cards

Education

University of Houston
Houston, Texas
01.2023

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Houston Community College
Houston, Texas
12.2022

Skills

  • Certified Microsoft Office Specialist (MOS)
  • Strong time management and organizational skills
  • Detail-oriented with strong flexibility and adaptability
  • Excellent soft skills and leadership skills
  • Bilingual in English and Urdu

Languages

English
Urdu

Timeline

Sales Representative

Done Deal Auto Sales
10.2024 - Current

Service Department Representative

BMW of West Houston
05.2023 - 09.2023

Service Department Representative

Gillman Honda
09.2022 - 02.2023

Sales Associate

Victoria’s Secret
08.2021 - 03.2022

Business and IT Intern

Genesys Works – Bristow Group
06.2019 - 12.2022

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Houston Community College

University of Houston
Areeba Jawaid