AREEJ ALHAFIDH
Austin,TX
Summary
Data Analyst Linguist Professional
Social Media Data Analyst
Bilingual, multi-skilled translator and linguist for over 10 years
Clearance : TS with Full Scope Poly
Certifications: CompTIA Security+
Summary: ServiceNow Developer
Develop moderate to complex workflows in ServiceNow to automate business processes. Provide subject matter expertise on the ServiceNow platform. Customize and maintain the ServiceNow self-service catalog. Maintains and continuous improvement of processes, standards, policies, working methods, and tools using Agile and ITIL best practices. Gather business requirements. Knows unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing. End-user training,.previous linguistic experience over 10 years , skilled in prioritizing multiple tasks while providing quality customer service and timely resolutions to technical issues. Well-rounded systems analyst. Currently seeking position dealing with end-user or network support, where my relevant background and expertise can assist an organization.
Comfortable working with individuals from broad array of backgrounds and cultures. Dedicated team player with organized approach to new projects and specialization in Data Analytics .
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Deloitte
Chantilly, VA
01.2022 - Current
- Participated in design and planning exercises for future software rollouts.
- Participated with clients in discussion meetings.
- Developed and implemented personalized client solutions using programming language expertise.
- Analyzing design and develop tests and test-automation suites
- Tested software development methodology in an agile environment
- Provided ongoing maintenance, support and enhancements in existing systems and platforms
- Collaborated cross-functionally with data scientists, analyst, project managers and other engineers
- Troubleshooted complex problems and providing customer support for software systems and application issues
- Provided recommendations for continuous improvement
- Worked alongside other engineers on the team to sustain and advance the organization
- Created software applications in test-driven development environment.
- Delivered support training to help customers learn key features of applications.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
NVTC /FBI CAT III Arabic Linguist Contractor
Nantional Translation Center /FBI
Ausitn , Texas
06.2021 - Current
- Performed timely accurate translation services to support national intelligence by prioritizing and protecting Our nation and its interests. My role with NVTC is primarily supporting the U.S. Intelligence Community, but also supports other federal agencies. I conduct and translate source materials in various formats, such as handwritten notes, electronic documents, or audio and possess knowledge in a variety of subject matters important to the Intelligence Community. As a NVTC Linguist I performed and translated various materials at all classification levels and used the latest human-language technology tools to deliver accurate translations in Arabic and English.
Arabic English Bilingual Data Analyst /Content Review Associate
Accenture At Facebook
Austin, TX
07.2019 - Current
- Manage and regularly review case queues, and follow-up on open tickets, review issue details and analyze, determine, and resolve issues for clients, provide feedback on trends identified in review.
- Resolving issues for our customers, and to diagnose and solve problems facing multiple clients .Provided support and cover for team lead Leverage user reports corresponding with users pertaining to reported objects and other sources within an online queue.
- Answer many different inquiries through an online queue.
- Review user accounts daily to determine whether they are spam accounts.
- Ensured maintenance of high-quality support and a high degree of professionalism.
- Investigated and resolved issues regarding content reported for account support and safety.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
- Practiced ongoing discretion with confidential information collection and management.
- Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
CAT II ARABIC
LINGUIST, CWU, Inc
Guantanamo Bay, Cuba, Cuba
12.2020 - 04.2021
- Provided interpretation and translation services as required by the supported forces Required to transcribe and/or translate source material, both printed and audio; provided analysis and reporting of translated foreign language source material Provided foreign language support services, including transcription, and translation / interpretation (comprising idiomatic translations of non-technical material using correct syntax and expression from English to the SCRL language(s) or vice versa) services in support of military interrogations, intelligence collection, and other operational missions supporting 24/7 missions Provided all cultural and ethnic context of translations, interpretations, and transcriptions with an expert of my linguistic opinion given to the supported organization or agency as to the most likely meaning/intent of terms, phrases, or statements that may have multiple valid interpretations.
TRANSLATOR/Arabic Linguist
Valiant Integrated Systems |United States Embassy
Baghdad, Iraq
01.2018 - 05.2019
- Conducted an interpretation of more than 20 Arabic foreign documents on a weekly basis for Special Operation Advisory Group (SOAG) and Special Operation Joint Task Force (SOJTF) using diverse research systems to provide advanced analysis in response to specific threats Served as un interpreter for Key Leader Engagements with high-ranking Iraqi and US Officials daily.
- Translated in all meetings and engagements to assist with situation reports that would be passed up to all Directors within the organization.
- Translated for the Navy at the ROLE II medical facility, it was my responsibility to convey questions from the attending physician to wounded Iraqis.
- Translated detailed medical reports into Arabic for patients to take to their primary care doctors.
- As a benefit to the ROLE II staff, I taught a fundamental Arabic class.
- Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Translated and reviewed foreign language documents and identified and extracted information.
- Researched foreign and domestic websites.
- Attended many meetings to provide accurate consecutive translations of conversations between members.
- Attended training programs to improve professional knowledge and interpretation skills.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
Researched foreign and domestic websites.
Reviewed work of other linguists for accuracy of content and quality of written expression.
Performed document exploitation by scanning, researching and analyzing foreign documents for key information.
Provided general linguistic support for military operations to interpret meetings, conferences and interviews.
Researched foreign and domestic websites.
Arabic Linguist
Global Linguist Solutions, GLS
Baghdad , Iraq
08.2007 - 07.2009
- Conducted translation for the Multinational Forces in Iraq and Managed,Ambassadorial Office .Ensured efficient management of all administrative matters pertaining to real property under coalition provisional authority (CPA) orders Translated all official and unofficial government documents from English to Arabic and from Arabic to English, utilizing proper grammar, spelling and punctuation in both languages Provided details guidance regarding the Letters of Authority that are used and maintained by units and organizations supporting multiple U.S.
- Completed Missions in the International Zone, Baghdad, Iraq Gathered information related to key issues by collaborating with various levels of management, military, and civilian personal, both American and Iraqi Gathered information from other international forces within the International Zone, Baghdad, Iraq, to ensure continuity and flow of information and productive efforts Managed the process of interviewing new translators and assisted numerous translators and other citizens in the Special Immigrant Visa process Handled proper direction of business relations distributions of property throughout the international zone Managed particulars of off-site functions including participants, securing of location.
Education
High School Diploma -
Aghadeer High School
Baghdad , Iraq 07.2006
Skills
- Consecutive Translation
- Oral and Written Communication
- Microsoft Office
- Simultaneous Translation
- Confidential Information Protection
- Foreign Language Software
- Technical Support
- Information Flow Management
- Computer Proficiency
- Problem Solving
- Marketing Analytics
- Project Management
- Content Marketing
- Time Management
- Vendor Relations
- Social Media Best Practices
- Team Leadership
- Search Engine Optimization
- Customer Inquiries and Responses
- Digital Media
- Content Management
Websites
Certification
CompTIA Security+
Languages
Arabic
Native or Bilingual
Timeline
ServiceNow Developer
Deloitte
01.2022 - Current
NVTC /FBI CAT III Arabic Linguist Contractor
Nantional Translation Center /FBI
06.2021 - Current
CAT II ARABIC
LINGUIST, CWU, Inc
12.2020 - 04.2021
Arabic English Bilingual Data Analyst /Content Review Associate
Accenture At Facebook
07.2019 - Current
TRANSLATOR/Arabic Linguist
Valiant Integrated Systems |United States Embassy
01.2018 - 05.2019
Arabic Linguist
Global Linguist Solutions, GLS
08.2007 - 07.2009
High School Diploma -
Aghadeer High School