Aref Muhammad
Philadelphia,PA
Summary
Dedicated professional with a strong background in security and customer service, notably at TSA. Proven ability to enforce policies with integrity while providing exceptional assistance. Skilled in de-escalation techniques and utilizing advanced screening technology to ensure safety. Committed to enhancing guest experiences through effective communication and problem resolution.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
TSA
Philadelphia, PA
03.2022 - Current
- Conducted security screenings of passengers and baggage to ensure compliance with regulations.
- Collaborated with team members to maintain a secure environment during high-traffic periods.
- Monitored passenger behavior and identified potential security threats effectively.
- Provided exceptional customer service while enforcing TSA policies and procedures.
- Reported security incidents promptly, ensuring adherence to safety standards and protocols.
- Participated in ongoing training sessions to enhance skills and knowledge of evolving security measures.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines, metal detectors and body scanners.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Server Assistant
Four Seasons Hotel Philadelphia
Philadelphia, PA
10.2019 - 02.2022
- Assisted servers in delivering exceptional dining experiences for guests.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food service and presentation.
- Supported inventory management by restocking supplies and monitoring stock levels.
- Fostered positive guest interactions, addressing concerns to maintain high service standards.
Front Waiter
Del Posto
New York, NY
04.2015 - 09.2019
- Delivered exceptional customer service in high-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Pennsylvania Department of Education
PhiladelphiaSkills
Integrity and honesty
Customer service and assistance
De-escalation techniques
Policy enforcement
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Transportation Security Officer
TSA
03.2022 - Current
Server Assistant
Four Seasons Hotel Philadelphia
10.2019 - 02.2022
Front Waiter
Del Posto
04.2015 - 09.2019
High School Diploma -
Pennsylvania Department of Education