Areila Jaupi
Northville
Summary
Multi-talented operations assistant successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Brings several years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.
Detail-oriented operations assistant possessing outstanding wpm typing speed and customer service abilities. Organized and coordinated individual with several years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Independent and self-motivated team player recognized for maintaining high standards of excellence in daily operations.
Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Attentive Assistant brings experience working as support staff for company. Focused on building excellent rapport with others, providing inventory support, and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Visuals and Operations Assistant Store Manager
Kendra Scott
Novi
03.2023 - Current
- I oversaw all visuals and visual penetration.
- I performed weekly penetration walkthroughs with all employees on top-generating products, and trained staff on how to style and sell non-performing products.
- I ran all operations by ensuring all team members were properly trained on correct product knowledge, and ensuring all markdowns were handled in a timely fashion.
- I oversaw that all BOSS/BOPIS were properly executed in a timely manner.
- I developed and trained new employees according to visual and operational standards.
- I identified areas for improvement within the stores' operations process.
- I promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- I collaborated closely with team members to achieve project objectives and meet deadlines.
- I was recognized by management for providing exceptional customer service.
- I completed day-to-day operational and visual tasks accurately and efficiently.
- I established and maintained proper high-traffic displays, resulting in increased sales.
- I coordinated with managers to create attractive layouts that showcased current trends.
- I led the development of product placement plans for all departments within the store.
- I developed and implemented visual merchandising strategies to optimize the customer experience and improve sales.
- I created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- I aligned visual merchandising strategies and products with company messages, target audience, and marketing goals.
- I organized engaging, front-facing displays to capture customer interest and drive revenue growth.
- I developed and implemented operational procedures to ensure that quality standards are met.
- I supervised the day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- I delegated work to staff, setting priorities, and goals.
- I identified areas of deficiency and performed root-cause analysis to solve problems.
- I measured and reviewed performance via KPIs and metrics, and led the team to reach our daily, monthly, and quarterly goals.
- I improved morale and management communication by creating employee recognition and rewards practices.
- I motivated and evaluated team for performance improvement and goal achievement.
- I managed staffing needs through highering and training, disciplinary action as necessary.
- I provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- I directed day-to-day operations by implementing short-term and long-term strategies to achieve business plan and profitability goals.
- I addressed customer concerns with suitable solutions.
- I completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Floor Shift Leader
Bed Bath & Beyond
Northville
02.2019 - 01.2023
- I supervised employees during shift changes to ensure smooth transitions between shifts.
- I developed strategies for increasing sales, reducing costs, and improving customer service.
- I increased customer loyalty through consistent and dependable service, a great attitude, and in-depth knowledge of products.
- I placed special orders or called other stores to find the desired items.
- I watched for, and recognized, security risks and thefts to prevent or handle situations.
- I answered store and merchandise questions, and led customers to wanted items.
- I handled returns and exchanges according to company policies.
- I provided feedback to management regarding employee performance issues, or customer service concerns.
- I ticketed, arranged, and displayed merchandise to promote sales.
- I maintained knowledge of sales and promotions, return policies, and security practices.
- I drove sales by consistently demonstrating exceptional selling skills and motivating the team to meet store goals and priorities.
- I recognized and solved customer complaints quickly and effectively.
- I organized the store by returning merchandise to the proper areas and restocked the displays.
- I provided direction to staff, monitored performance, and ensured compliance with company policies and procedures.
- I unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- I demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- I contributed innovative ideas and solutions to enhance team performance and outcomes.
- I prioritized and organized tasks to efficiently accomplish service goals.
- I worked effectively in the team environment to make the workplace more productive.
Store Manager
The Art Of Musique
Canton
04.2016 - 01.2019
- I developed strategies to maximize sales and profitability.
- I resolved customer complaints in a timely manner.
- I created weekly work schedules for the staff.
- I used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- I prepared weekly schedules to ensure all teachers' schedules are properly organized and filled.
- I prepared monthly reports on sales figures, promotional expenses, and profits.
- I created effective business plans to focus strategic decisions on long-term objectives.
- I reviewed financial statements, sales, and teacher activity reports to measure productivity, as well as weekly and monthly goal achievement.
- I organized promotional events and concert recitals to increase business traffic and profitability goals.
- I mitigated business risks by working closely with staff members, and assessing performance.
- I coordinated and directed the activities of the business to increase the performance of students.
- I monitored employee performance and identified performance gaps for corrective action.
- I prepared presentations outlining proposed promotion plans.
- I developed and optimized demonstrations to best connect with parents and teachers, to encourage sales.
- I compiled reports on the effectiveness of marketing campaigns.
- I maintained an inventory of musical instruments and resources, ensuring that materials were available and in good condition.
- I maintained the front desk to provide a positive first impression.
- I answered phones and routed voicemails to all staff.
- I received and distributed mail, letters, and packages.
- I assisted in organizational efforts by filing, entering data.
- I developed and maintained scheduling procedures to ensure the timely completion of projects.
- I scheduled and confirmed appointments for all staff.
- I resolved scheduling disputes between staff in an effective manner.
- I communicated schedule changes effectively throughout when necessary.
- I worked effectively in team environments to make the workplace more productive.
- I evaluated individual and team business performance, and identified opportunities for improvement.
- I recruited and hired qualified candidates to fill open positions.
- I reviewed employee performance, and provided ongoing feedback and coaching to drive performance improvement.
- I remained calm and professional in stressful circumstances, and effectively diffused tense situations between staff members.
- I provided leadership during times of organizational change or crisis situations.
- I conducted performance evaluations, providing feedback, and coaching for team development.
- I led a team of six employees, ensuring high productivity and excellent customer service.
- I enhanced team member performance through the use of strategic and tactical approaches, and training.
Hairstylist
The Beauty Lounge Salon
West Bloomfield
04.2013 - 05.2018
- I participated in team discussions regarding marketing strategies for the salon.
- I pre-booked future appointments to increase repeat business.
- I upsold additional services when appropriate, to increase sales volume.
- I sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- I created updos for special occasions like weddings or proms.
- I collaborated with other beauty professionals on projects related to hairstyling.
- I analyzed cliente hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- I supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- I Irganized scheduling of appointments throughout the day.
- I assisted other stylists with busy periods in the salon.
- I updated and maintained customer information records and beauty services provided.
- I recommended products to clients based on their individual needs.
- I mentored new staff to enhance personal growth and increase productivity.
- I pursued continuing education and training to stay up to date with new trends and techniques.
- I kept work stations clean and sanitized scissors, combs and other styling tools.
- I recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- I worked collaboratively with colleagues to achieve common goals.
- I responded to customer inquiries by phone, email, and in person.
- I cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- I greeted customers, answered phones and booked appointments.
- I developed relationships with new clients through referrals from existing customers.
- I demonstrated knowledge of health and safety regulations in the workplace.
- I Irovided consultations to clients about their desired hairstyle and hair care needs.
- I educated clients on proper home hair care maintenance techniques.
- I ensured a safe space for all of my clients.
- I provided support and guidance to coworkers to maintain a collaborative work environment.
- I provided excellent service and attention to customers when face-to-face or through phone conversations.
- I contributed innovative ideas and solutions to enhance team performance and outcomes.
- I operated a variety of tools safely and efficiently.
- I achieved cost-savings by developing functional solutions to problems.
- I assisted with customer requests and answered questions to improve satisfaction.
- I identified needs of customers promptly and efficiently.
- I exceeded customer satisfaction by finding creative solutions to problems.
- I utilized various software and tools to optimize performance.
- I was recognized by management for providing exceptional customer service.
- I demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- I managed inventory and supplies to ensure that materials were available when needed.
- I promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- I approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- I completed day-to-day duties accurately and efficiently.
- I worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Cosmology
Cosmology License
West Bloomfield, MI01-2015
High School Diploma -
Churchill High School
Livonia, MI06-2011
Some College (No Degree) - Business
Schoolcraft College
Livonia, MISkills
- Visual merchandising
- Employee training
- Inventory management
- Customer service
- Sales strategies
- Team collaboration
- Operational efficiency
- Product knowledge
- Performance measurement
- Problem solving
- Project management
- Event coordination
- Professional demeanor
- Quality control
- Project planning
- Business administration
- Operational reporting
- Telephone and email etiquette
- Customer support
- Effective communication
- Problem-solving aptitude
- Professionalism
- Excellent communication
- Performance tracking
- Staff supervision
- Workflow optimization
- Workflow management
- Time management abilities
- Reliability
- Decision-making
- Organizational management
Timeline
Visuals and Operations Assistant Store Manager
Kendra Scott
03.2023 - Current
Floor Shift Leader
Bed Bath & Beyond
02.2019 - 01.2023
Store Manager
The Art Of Musique
04.2016 - 01.2019
Hairstylist
The Beauty Lounge Salon
04.2013 - 05.2018
Cosmology
Cosmology License
High School Diploma -
Churchill High School
Some College (No Degree) - Business
Schoolcraft College