Arek Bullard
Gardner,Kansas
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Specialist
Verizon
12.2022 - Current
- Providing top down solutions to customer's needs
- Basic troubleshooting of common cellular issues
- Providing excellent customer service.
- Achieved all sales targets monthly all while maintaining five star average customer review scores
- Worked with approximately 25 customers per day
Lead Technician
Asurion
12.2021 - 12.2022
- Ordering parts for store use
- Supervising operations daily
- Setting/meeting sales goals daily, weekly, and monthly
- Fostering positive work environment for continued success.
- Maintained 2 day turnaround time with over 100 open tickets
Same Day Delivery Technician/Sales Representative
Asurion
06.2021 - 12.2021
- Deliver new devices to customer
- Setup and Activate device
- Pitch sale of Asurion warranty program to customer.
- Achieved 20% conversion rate
Delivery Driver
Millennium Concepts, Inc.
03.2021 - 07.2021
- Deliver finished product to customers
- Pick and up and drop of product from vendors
- Professional communications with customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Delivery Driver/Warehouse
Max Aerostructures
04.2019 - 03.2020
- Devised efficient delivery route
- Ensure that customers received excellent customer service
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
Repair Technician
uBreakiFix
03.2018 - 10.2018
- Repaired devices ranging from televisions to mobile phones
- Contacted customers with updates on their device(s)
- Ensured quality repairs were made.
- Improved equipment functionality by diagnosing and repairing various electronic devices.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Education
Bachelor of Science - Information Technology
Wichita State University
Wichita, KS05.2025
Associate's degree in Liberal Arts - Liberal Arts And General Studies
Butler Community College
Andover, KS05.2021
Skills
- Strong Organization Skills (6 years)
- Multi-tasking
- Self-Motivation
- Leadership skills (3 years)
- Technical Support
- Windows (10 years)
- Typing (10 years)
- Software Troubleshooting (2 years)
- Microsoft Office (10 years)
- Troubleshooting
- Software troubleshooting
- Communication skills
- Customer service
- Windows
Certification
Driver's License
Assessments
- Data entry: Attention to detail, Proficient, 07/01/21, Maintaining data integrity by detecting errors
- Business math, Proficient, 08/01/20, Using basic math to solve problems in a business context
- Technical support: Customer situations, Proficient, 08/01/20, Responding to technical support situations with sensitivity
Computer Building
At home, I like to build myself and my friends personal computers. I do this for fun and enjoy tweaking my build to have the best performance.
Timeline
Sales Specialist
Verizon
12.2022 - Current
Lead Technician
Asurion
12.2021 - 12.2022
Same Day Delivery Technician/Sales Representative
Asurion
06.2021 - 12.2021
Delivery Driver
Millennium Concepts, Inc.
03.2021 - 07.2021
Delivery Driver/Warehouse
Max Aerostructures
04.2019 - 03.2020
Repair Technician
uBreakiFix
03.2018 - 10.2018
Bachelor of Science - Information Technology
Wichita State University
Associate's degree in Liberal Arts - Liberal Arts And General Studies
Butler Community College
Similar Profiles
Nelly PerezNelly Perez
Sales Specialist at VerizonSales Specialist at Verizon
Benjamin Andrews IIIBenjamin Andrews III
Telephone Technician at VerizonTelephone Technician at Verizon
Justin S. McClungJustin S. McClung
Sales Associate at VerizonSales Associate at Verizon
Jazmyn TubervilleJazmyn Tuberville
Sr. Manager, Brand Strategy at VerizonSr. Manager, Brand Strategy at Verizon
Gloria stainbrookGloria stainbrook
Production Manager at TRADENETPUBLISHINGProduction Manager at TRADENETPUBLISHING