Areli Celis
Spring,TX
Summary
Proven track record in enhancing customer satisfaction at United Airlines, adept in problem-solving and fostering teamwork. Excelled in managing time-sensitive tasks and maintaining confidentiality, significantly improving appointment systems. Showcases a blend of hard skills in customer service and soft skills in collaboration, driving positive outcomes and elevating client experiences.
Overview
15
15
years of professional experience
Work History
Custumer Service
United Airlines
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
P & L Gas Pump Services
10.2009 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Parkview Baptist School
Houston, TX05.2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Custumer Service
United Airlines
01.2018 - Current
Receptionist
P & L Gas Pump Services
10.2009 - 06.2016
High School Diploma -
Parkview Baptist School