Areli Cortez

● At the direction of the Store Management Team provide work direction to store personnel during shifts.

● Be accountable for store cash funds when opening/closing the store without management supervision.

● Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures.

● Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team

● Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns.

● Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting.

● In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts.

● Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment.

● Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise.

● Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees.

● Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team or by notification sent to Corporate via email.

● Performs other duties as assigned.

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Check daily petty cash and go to the bank for change if needed
• Restock the register nightly for the correct change
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc
• Have through knowledge of the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures

• Requested official identification for alcohol purchases and verified details
• Consistently meeting strict legal standards, protecting store operations and approaches
• Consistently meet sale goals by highlighting target merchandise
• strategic promotional approaches
• Investigated customer concern to resolve problems and maintain loyalty
• Provide expertise on each product