Areli Hernandez
Salida,CA
Summary
I am a forward-thinking manager and team-worker adept at managing teams of 10 or more employees with many direct reports to accomplish challenging objectives. I also impart clear vision to guide cohesive, high-performing teams. I acquire demonstrated knowledge of retail and customer service practices and operations. In many instances I have proven my skills in enhancing productivity, efficiency and bottom-line profits with my form of leadership. Bringing 7 years of experience in a retail field and ready to take on challenging, growth-oriented role. I am also an Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable receptionist, outgoing and friendly. with experience managing front desk operations and offering general office support. Detail-oriented with background coordinating scheduling and record-keeping.
Overview
13
13
years of professional experience
Work History
Teller
Wells Fargo
Modesto, CA
10.2021 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Used resources and due diligence to check for fraudulent transactions
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Educated customers on use of banking website and mobile apps
- Assisted with training of new tellers on policies and procedures
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing
- Enhanced branch security through vigilant monitoring of suspicious activities
- Assisted customers with account inquiries, resolving issues promptly and professionally
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed
- Provided training to new tellers on bank procedures, systems, and customer service best practices
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Processed customer transactions promptly, minimizing wait times
- Educated customers on use of banking website and mobile apps.
Receptionist/Admin. Assistant
Ratto Bros.
04.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Data entry in excel for multiple company tasks
- DOT/DER certified.
Senior Manager
The Picture People
10.2011 - 05.2018
- Managed inventory
- Led routine maintenance of photo printer with focus on safety, upkeep and proper handling of emergency repairs
- Scheduled all employees and appointments
- Led teams focused on meeting daily and monthly quotas, surpassing established goals
- Motivated staff towards achieving all sales targets as well as training
- Managed team of 10+ employees
- Evaluated hiring, firing and promotions requests
- Managed productivity.
Education
High School Diploma -
Royal Sunset High School San Leandro
06.2006
Skills
- Bilingual (English/Spanish)
- Microsoft Word
- Microsoft Excel
- Troubleshooting and Problem Resolution
- Team Leadership
- Scheduling
- Sales
- Staff Management
Languages
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo
10.2021 - Current
Receptionist/Admin. Assistant
Ratto Bros.
04.2021 - 08.2021
Senior Manager
The Picture People
10.2011 - 05.2018
High School Diploma -
Royal Sunset High School San Leandro