Jellian Quinones Lopez
Longwood,FL
Summary
Bilingual (English/Spanish) customer service professional with 1+ years of experience in banking, handling sensitive personal information with accuracy and confidentiality. Friendly, organized, and comfortable managing phones, check-ins, and a busy front desk.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Teller
Wells Fargo
Apopka, Florida
03.2025 - Current
- Assisted customers daily by answering questions and resolving concerns, enhancing customer satisfaction.
- Protect confidential personal and financial information while following strict privacy and security procedures.
- Enter and verify records accurately to maintain low error rates in high-volume settings.
- Supported multiple customers and tasks simultaneously, ensuring high service quality and efficient operations.
- Communicated clearly with English- and Spanish-speaking customers, fostering inclusive service.
Fullfillment Expert
Target
Lake Mary, Florida
10.2023 - 11.2025
- Coordinated multiple orders and priorities in a fast-paced environment without losing accuracy
- Answered customer questions and resolved order issues promptly
- Followed company procedures to keep work areas organized
Education
Bachelor of Science - Film Production
Full Sail University
Winter Park, FL05-2022
Skills
- Bilingual (English/Spanish)
- Customer Service
- Confidentiality
- Data Entry
- Phone Etiquette
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Teller
Wells Fargo
03.2025 - Current
Fullfillment Expert
Target
10.2023 - 11.2025
Bachelor of Science - Film Production
Full Sail University