Areli Ortiz
Whittier,CA
Summary
Knowledgeable and adaptable professional with years of active experience, enhancing operational efficiency and fostering team collaboration. Well-versed in strategic planning and conflict resolution. Deligent in mentoring staff and driving customer satisfaction. Achieved significant improvements in project completion and service quality. Strong organization, demonstrating effective communication and interpersonal skills. Offering solid foundation in leadership and site management. Eager to learn and develop in dynamic environment to achieve positive results. Contributes keen attention to detail and prioritizing projects to ensure smooth business operations and reducing costs. Resourceful and willing tackle new challenges with dedication to contribute to team success in every role.
Overview
15
15
years of professional experience
Work History
Expanded Learning Site Lead
Norwalk-La Mirada Unified School District
11.2023 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
- Developed effective communication channels between onsite teams and offsite management staff.
- Managed approximately 100 incoming calls, emails, and faxes per day from customers, vendors, transportation companies, and sales representatives
Special Education Instructional Aide
Whittier City School District
11.2023 - Current
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Documented behaviors, implemented interventions, and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Assisted in the planning and execution of field trips and extracurricular activities, ensuring accessibility for all students involved.
- Implemented research-based interventions for struggling learners under teacher guidance, resulting in improved academic performance over time.
- Provided one-on-one assistance to students with special needs, reinforcing concepts taught during class time and helping them build confidence in their abilities.
- Promoted social-emotional growth by teaching self-regulation techniques and facilitating peer interactions among students.
- Supported students during transition periods between activities, reducing anxiety and ensuring smooth transitions throughout the day.
- Adapted instructional materials and methods to accommodate diverse learners, ensuring equal access to curriculum content.
- Assisted in developing behavior management strategies, reducing disruptive behaviors and promoting a positive learning environment.
- Worked one on one with a special education student
- There are approximately 13 special education students in the class
Retail Sales Associate
Macys Department Store
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Customer Service Manager
Southland Polymers
05.2015 - 08.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Invoicing, logistics, order tracking, generate reports, ordered supplies, and worked closely with sales representatives.
- Managed approximately 100 emails, calls, and faxes per day from customers, vendors, transportation companies, and sales representatives.
Customer Service Representative
Wheels Group
01.2010 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed approximately 75 emails, calls, and faxes from customers, transportation companies, and sales representatives.
Education
Bachelor of Science - Legal Studies
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2026
Bachelor of Science - Developmental Psychology
University of California, Irvine
Irvine, CA06.2006
High School Diploma -
Compton Senior High School
Compton, CA06.2002
Skills
- Quality assurance
- Safety awareness
- Site coordination
- Staff management
- Strategic planning
- Negotiation
- Inventory procurement
- Scheduling expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Task prioritization
- Interpersonal skills
- Customer relationship management
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Expanded Learning Site Lead
Norwalk-La Mirada Unified School District
11.2023 - Current
Special Education Instructional Aide
Whittier City School District
11.2023 - Current
Retail Sales Associate
Macys Department Store
09.2021 - Current
Customer Service Manager
Southland Polymers
05.2015 - 08.2023
Customer Service Representative
Wheels Group
01.2010 - 03.2015
Bachelor of Science - Legal Studies
Indiana University, Purdue University Indianapolis
Bachelor of Science - Developmental Psychology
University of California, Irvine
High School Diploma -
Compton Senior High School
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