Summary
Overview
Work History
Education
Skills
Timeline
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Arelie Urbina

Midland,TX

Summary

Dedicated team player with exceptional work ethic. Skilled at managing high-volume workloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent communication and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Fine Dining Server

Cowboy Prime
04.2023 - Current
  • Continually building lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
  • Maximize upselling opportunities by promoting daily features and premium menu items without being overtly sales driven.
  • Contribute to team effort by assisting colleagues as needed, displaying strong teamwork abilities.
  • Liaise between front-of-house and back-of-house teams effectively, facilitating smooth restaurant operations.
  • Train new servers on fine dining etiquette and company standards, improving overall team performance.

Cocktail Waitress

Opal's Table
09.2022 - 08.2023
  • Skillfully managed multiple orders simultaneously, ensuring accurate and rapid delivery of food and drinks.
  • Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
  • Displayed strong attention to detail when preparing garnishes and creating visually appealing drink presentations.
  • Professionally and promptly handled guest complaints, resulting in satisfied customers and repeat business.

Operations Manager

Fox Fresh Professional Cleaning Services
02.2022 - 09.2022
  • Ensured client satisfaction by establishing clear communication channels and promptly addressing concerns.
  • Managed inventory to maintain par levels.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Patient Access Representative

John Peter Smith Hospital
01.2018 - 10.2021
  • Secured patient information and confidential medical records in compliance with HIPAA privacy standards.
  • Stayed calm under pressure to successfully deal with challenging situations and time-sensitive scenarios, offering tailored solutions where applicable.
  • Onboarded new hires and tracked their performance, providing corrective suggestions for improvement.

Education

Bachelor of Arts - Humanities

Scarborough College
Fort Worth, TX

Skills

  • Bilingual (English/Spanish)
  • Staff training and development
  • Detail-oriented
  • Process improvement strategies
  • Outstanding customer service
  • Multidisciplinary collaboration

Timeline

Fine Dining Server

Cowboy Prime
04.2023 - Current

Cocktail Waitress

Opal's Table
09.2022 - 08.2023

Operations Manager

Fox Fresh Professional Cleaning Services
02.2022 - 09.2022

Patient Access Representative

John Peter Smith Hospital
01.2018 - 10.2021

Bachelor of Arts - Humanities

Scarborough College

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Arelie Urbina