Detail-oriented healthcare professional with over 10 years of experience in medical administration. Skilled in scheduling, insurance verification, denial management, and patient communication. Strong background supporting physicians and coordinating across teams to ensure efficient clinic and surgical operations.
Overview
13
13
years of professional experience
Work History
Practice Associate II
NewYork-Presbyterian | ColumbiaDoctors
New York, USA
12.2022 - Current
Manage day to day clinic and surgical schedule for one provider. Provide cross coverage for additional providers when colleagues are unavailable to ensure continuity of care and efficient operations.
Utilize Epic to maintain accurate records, update demographics, and streamline scheduling.
Obtain insurance authorizations for procedures. Address denials by coordinating with billing teams and scheduling peer to peer (P2P) reviews.
Communicate with patients and families regarding pre-op instructions, required forms, and rescheduling.
Collaborate with surgeons, anesthesiology, and other departments to complete clearances and documentation.
Home Health Aide
PPL Time 4 Care
New York, USA
02.2022 - Current
Monitored patient conditions, assisted with personal care, and supported families to enhance overall patient well-being.
Ensured safe, compliant home care environment by adhering to agency policies and promoting best practices.
Front Desk Receptionist
Pediatrics 2000
New York, USA
11.2020 - 12.2022
Scheduled patient visits and referrals, processed copays, and verified insurance.
Handled patient inquiries and maintained accurate records in E-Clinical system.
Front Desk Receptionist
Infinity Dermatology
New York, USA
06.2018 - 11.2020
Verified insurances, scheduled visits, and updated records in Allscripts and EZ Derm.
Supported physicians by addressing billing questions and patient coverage issues.
Financial Investigator
Bronx Lebanon Hospital
Bronx, USA
07.2013 - 06.2018
Enrolled patients in insurance and charity care programs and resolved billing discrepancies.
Reviewed patient charts for completeness, verifying and updating missing data.