Arelis Vicenty
Atlantic City,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Hostess
Harrahs Casino And Resort
07.2022 - 02.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
Barista
Starbucks
02.2022 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
Education
Cosmetology - Skin Care
Shore Beauty School
Egg Harbor, NJ10.2023
High School -
Atlantic City High School
Atlantic City, NJ06.2022
Skills
- Exceptional Communicator
- Safety Regulations
- Customer Service
- Refund Processing
- Presenting Solutions
- Closing Sales
- Product Knowledge
- Verbal Communication
- Retail Marketing
Timeline
Customer Service Associate
Wawa
05.2023 - Current
Hostess
Harrahs Casino And Resort
07.2022 - 02.2023
Barista
Starbucks
02.2022 - 06.2022
Cosmetology - Skin Care
Shore Beauty School
High School -
Atlantic City High School