Arelita Patterson
Dothan,AL
Summary
Dynamic customer service professional with a proven track record at Conduent, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Skilled in CRM software and team development, consistently delivering exceptional service and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
06.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to document customer interactions and track resolution progress.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Adapted quickly to changing policies and procedures, ensuring compliance with company standards.
- Participated in team meetings to contribute ideas for enhancing customer experience initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Jacks Family Resturant
Dothan, AL
09.2021 - 12.2024
- Assisted in daily operations, ensuring efficient restaurant workflow and customer satisfaction.
- Coordinated staff schedules, optimizing labor resources for peak service times.
- Trained new employees on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Monitored food safety compliance, maintaining high hygiene standards in kitchen areas.
- Evaluated staff performance, providing constructive feedback to foster professional growth.
- Collaborated with management to streamline processes, enhancing overall restaurant performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Teleperformance
Dothan, AL
10.2019 - 08.2020
- Conducted follow-up communications to confirm issue resolution and gather feedback on service quality.
- Developed knowledge base articles to support team training and improve access to information resources.
- Recognized for consistent performance in meeting key service level agreements and customer expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Pulse High School
The Bronx, NY06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Conduent
06.2025 - Current
Assistant Manager
Jacks Family Resturant
09.2021 - 12.2024
Customer Service Representative
Teleperformance
10.2019 - 08.2020
High School Diploma -
Pulse High School