Kaitlin Arellanes
Las Vegas,NV
Summary
Dedicated professional with more than seven years of experience in a busy customer service environment. Known for managing guest issues quickly and effectively while maintaining positive relationships. Seeking a challenging but rewarding position in the massage and esthetics industry to further develop my communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Front Desk / Sales Associate
Massage Envy
Las Vegas, NV
02.2024 - Current
- Manage Front Desk team of four or more, ensuring the completion of daily tasks
- Sustain retail inventory counts and supply needs for the clinic biweekly
- Aid with interviews and onboarding for new Front Desk team members
- Maintain clinic cleanliness daily according to State Board standards
- Train team members on selling memberships, store retail, and upselling enhancements
Sales Ambassador
LUSH Fresh Handmade Cosmetics
Las Vegas, NV
07.2023 - 02.2024
- Built product recommendations for customers based on their needs and preferences
- Ensured a daily sales goal of an average of over $600 was met as a team
- Responsible for handing out the proper amount of change to customers and processing credit transactions
- Assisted in weekly inventory to be processed and stocked within the sales floor
- Rotated goods in inventory by executing a first in, first out policy
Esthetician / Wax Expert
SOS Wax and Skincare
North Las Vegas, NV
01.2022 - 06.2023
- Performed different full body hair removal techniques such as soft waxing, hard waxing, and tweezing
- Performed different facial services such as Classic European, HydraFacials, and OxyGeneo facials
- Sustained high-quality customer service with each individual client, creating a welcoming experience
- Educated clients and created a skin care routine based on each client's personal needs
- Maintained $200+ for retail products sold bi-weekly
Admissions Coordinator / Attendant
Adventuredome Circus Circus
Las Vegas, NV
04.2017 - 02.2021
- Hourly rounds throughout the entire park, keeping track of ticket sales between five or more ticket booths
- Managed a staff of ten or more attendents keeping them on task and up to date on park information
- Guarded an average of 500+ wristbands each shift and balanced them at the end of each day
- Daily count of attendants' cash, credit, and wristbands ensuring no shortages or surpluses
- Resolved guest challenges and interacted with an average of 10,000+ guests daily
Education
Massage Therapy Program -
European Massage Therapy School
Las Vegas, NVEsthetician Program -
Aveda Institute Las Vegas
Las Vegas, NV12.2021
Associates of Business -
College of Southern Nevada
Las Vegas, NV05.2021
Skills
- Adaptability
- Teamwork
- Communication
- Attention to Detail
- Problem Solving
- Time Management
Timeline
Lead Front Desk / Sales Associate
Massage Envy
02.2024 - Current
Sales Ambassador
LUSH Fresh Handmade Cosmetics
07.2023 - 02.2024
Esthetician / Wax Expert
SOS Wax and Skincare
01.2022 - 06.2023
Admissions Coordinator / Attendant
Adventuredome Circus Circus
04.2017 - 02.2021
Massage Therapy Program -
European Massage Therapy School
Esthetician Program -
Aveda Institute Las Vegas
Associates of Business -
College of Southern Nevada