Hi, I’m
Alyssa Zaldivar
Murrieta,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Warm and friendly individual helps customers in any situation, and successfully manages concerns and resolves conflicts to maximize customer satisfaction. Enjoys working closely with team members to deliver positive guest experience. Offers strong background in customer relations and communication.
Overview
5
years of professional experience
Work History
Massage EnvyTemecula, CA
Front Desk Lead Associate
12.2021 - Current
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Sold memberships to new customers and assisted in product selections and purchases.
CycleBarTemecula, United States
Gym Receptionist
02.2020 - 12.2021
Job overview
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Sold memberships and packages to new customers.
- Assessed staff needs and offered assistance with setting up equipment during busy times.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Assisted in creative direction when discussing and decorating for upcoming holidays, themed rides, and events.
- Maintained energy and enthusiasm in fast-paced environment.
Ocean PokeMurrieta, CA
Restaurant Team Member
12.2017 - 03.2020
Job overview
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food, drinks, and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
Education
Murrieta Valley High SchoolMurrieta, CA
High School Diploma
06.2018
Palomar CollegeSan Marcos, CA
No Degree from Biology
Skills
- Adaptability
- Dependability
- Ambition
- Leadership
- Willingness to learn
- Effective communication
- Critical Thinking
- Collaboration
- Originality and Creative direction
- Social media content creation
Interests
Content Creator (29k+ followers)
Tiktok.com/@alyssazaldivar
- Creates and edits text, video or audio content.
- Creates, organizes, and manages multiple projects according to dedicated release schedule.
- Uses technical equipment, apps or online platforms to create and share content.
- Analyzes data and metrics to determine content effectiveness.
- Manages and develops social media content ideas and marketing campaigns, for use on diverse social media platforms.
Timeline
Front Desk Lead Associate
Massage Envy
12.2021 - Current
Gym Receptionist
CycleBar
02.2020 - 12.2021
Restaurant Team Member
Ocean Poke
12.2017 - 03.2020
Murrieta Valley High School
High School Diploma
Palomar College
No Degree from Biology
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