Taylor Nichole Jackson
Summary
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Highly skilled in managing front desk operations with a knack for providing top-notch customer service. Possess strong leadership abilities along with well-honed skills in communication, multitasking, and problem-solving. Developed effective strategies that significantly improved workflow efficiency and guest satisfaction at previous workplaces. Demonstrated ability to lead teams effectively, offering guidance and support to staff members while maintaining high standards of professionalism.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Lead Associate
Aqua Tots
Fortine
02.2023 - Current
- Led daily operations by coordinating front desk activities, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new associates, enhancing team effectiveness and improving customer service standards.
- Managed customer inquiries and resolved issues, fostering a positive guest experience and encouraging repeat visits.
- Oversaw scheduling and staffing for peak service times, optimizing front desk resources and improving operational efficiency.
- Maintained accurate records of guest interactions and transactions, ensuring compliance with company policies and procedures.
Fort Worth Downtown Arts Festival
- I served customers drinks, snacks and helped them refill water bottles.
Fort Worth Downtown- Parade of Lights
- Arranged seating arrangements for the parade.
- Assisted customers with finding their assigned seats and areas.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX 08.2021 - 05.2025
High School -
Tarrant County College FWISD Early Collegiate
Skills
- Communication
- Problem Solver
- Active Listener
- Guest check-in
- Customer inquiry resolution
- Front desk operations
- Team training
Volunteer Experience
- Fort Worth- Downtown Arts Festival, I served customers drinks, snacks and helped them refill water bottles.
- Fort Worth Downtown- Parade of Lights, Arranged seating arrangements for the parade. Assisted customers with finding their assigned seats and areas.
- Girl Scouts of Texas Oklahoma Plains
Awards
- Class Officer Award, Being an Active Class Officer, 2023
- Sorority Award, Phi Theta Kappa
- 2021
- 2022
- 2023
Timeline
Front Desk Lead Associate
Aqua Tots
02.2023 - Current
Associate of Arts - Business
Tarrant County College
08.2021 - 05.2025
Fort Worth Downtown Arts Festival
Fort Worth Downtown- Parade of Lights
High School -
Tarrant County College FWISD Early Collegiate