Arelly Gonzalez

Cocktail Server | Mandalay Bay Resort & Casino | [Insert Start Date] – Present

• Deliver high-energy, attentive beverage , beers, and non-alcoholic selections to provide personalized recommendations.

• Efficiently process guest orders and payments using POS systems while ensuring accurate drink preparation and garnishing.

• Anticipate guest needs and resolve concerns professionally to ensure a world-class hospitality experience.

• Perform essential opening and closing duties, including stocking glassware, preparing service trays, and maintaining station cleanliness Cocktail Server | Mandalay Bay Resort & Casino | [Insert Start Date] – Present

• Deliver high-energy, attentive beverage service to guests in a high-volume casino environment.

• Maintain comprehensive knowledge of premium liquor brands, craft cocktails, beers, and non-alcoholic selections to provide personalized recommendations.

• Efficiently process guest orders and payments using POS systems while ensuring accurate drink preparation and garnishing.

• Anticipate guest needs and resolve concerns professionally to ensure a world-class hospitality experience.

• Perform essential opening and closing duties, including stocking glassware, preparing service trays, and maintaining station cleanliness according to resort standards.

• Act as a resort ambassador by providing information on hotel services, local attractions, and venue features.

according to resort standards.

• Act as a resort ambassador by providing information on hotel services, local attractions, and venue features.

• Prepare and serve drinks to clients directly or through waiters. Collecting payments, keeping bar equipment clean, preventing customer excessive drinking, maintaining stocks, creating bar menus, and preparing appetizers.
• Responsible for setting up and carrying trays, organizing plates and delivering food from the kitchen to the guest, explain food items to the guest, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards.

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• Helping out with other positions in the restaurant as needed. Providing great customer service.