PATRICIA BRACHO
Grand canyon village ,Az
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments in a professional manner.
Overview
1
1
Certification
Work History
Cocktail Server
Xanterra Travel Collection
03 2024 - Current
- serves food and beverages promptly ensuring guest satisfaction.
- Ensures compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Resolves customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Showcase extensive knowledge of menus, confidently answering questions and making recommendations to suit individual preferences
- Carries out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Culinary director
Mortimer farms
02 2022 - 07 2023
- Oversaw food preparation and packaging to sell at farm grocery store including homeade pies, bread, popcorn and other baked goods.
- trained new hires on kitchen practices, delegated daily tasks to complete specific par amounts needed to sell at farm store.
- responcible for overseeing all food prepaired and served at events such as weddings and festivals on farm.
- managed operations on weekends at the farms windmill kithen, a walk up resturaunt that serves cooked to order farm inspired food.
- oversaw cleaning, packaging and storing all food harvested from farm.
- preformed weekly inventory, did all food orders and managed putting aways all orders that came in for the windmill kithen.
Deli cook
Humboldt market deli
01 2020 - 01 2021
- independently opened, ran and closed deli on days scheaduled, preforming tasks such as cooking and preparing food iteams for grab and go coolers or made to order requests.
- preped and restocked food itams for follwing day.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Restocked stations and supplies during slower periods between rushes.
- Operated and maintained grills, fryers and other cooking equipment.
- Consistently maintained food temperatures within safe ranges by monitoring cooking equipment settings throughout the day.
- Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
Front of house manager/ bar manager
Native grill and wings
04 2012 - 03 2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- while managing i oversaw all operations of resturaunt including employee attendace and placement, food service operations, all deliverys, transactions and guest satisfaction. solved problems when they occured and made sure all operatuons ran smoothly filling in if nessasary to accomplish .
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Ensured compliance with all local, state, and federal laws regarding alcohol service while effectively preventing overconsumption among patrons.
- Organized special events at the bar, driving increased traffic and revenue during off-peak hours.
- Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Managed staff schedules and maintained adequate coverage for all shifts.
- assisted corperate in opening a brand nrw location including the advertising and hiring of all employees for every position, ordering and putting together/away everything needed to succesfully open a resuraunt, established new relationships with local buisness.
Education
Yucaipa high school
06.2000
Skills
- Hospitality service expertise
- Food running
- POS system expertise
- Tableside Service
- High-volume dining
- Guest relations management
- Cash handling
- Hiring
- Training and mentoring
- Restaurant operations
- Quality Standards
- Kitchen equipment operation and maintenance
- Safe food handling
- Legal compliance
Certification
- serve safe food handling
- tipps training
References
opon request
Timeline
Cocktail Server
Xanterra Travel Collection
03 2024 - Current
Culinary director
Mortimer farms
02 2022 - 07 2023
Deli cook
Humboldt market deli
01 2020 - 01 2021
Front of house manager/ bar manager
Native grill and wings
04 2012 - 03 2020
Yucaipa high school