Siena Lopez
Sherman Oaks,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Islands Restaurants. Proven ability to enhance guest engagement and streamline operations in high-volume settings. Expertise in alcohol awareness and safe food handling, consistently delivering memorable dining experiences while training and leading team members effectively.
Overview
6
6
years of professional experience
Work History
Cocktail Server
Sagebrush Cantina
Calabasas, CA
01.2025 - Current
- Managed drink orders efficiently, ensuring timely delivery and accuracy while maintaining high service standards.
- Led team efforts during large events to streamline operations and improve service delivery efficiency.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Trained new staff on cocktail preparation and service techniques, fostering a collaborative team environment.
- Set up and dismantled banquet spaces efficiently, adhering to event specifications and timelines.
Host/ Busser, Server Partner, Expo, Server
Islands Restaurants
Burbank, CA
07.2021 - 11.2024
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Managed accurate order processing and ensured timely food delivery to tables.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques, contributing to increased sales during shifts.
- Monitored table turnover rates, optimizing seating arrangements for peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Communicated effectively with kitchen and service staff to streamline operations.
- Trained new hosts on procedures and customer service standards to enhance team performance.
- Monitored dining area for cleanliness, maintaining high standards of hygiene and organization.
- Resolved guest inquiries and concerns promptly, improving overall dining experience.
- Delivered exceptional customer service in fast-paced dining environment.
Sales Associate
Kokoroll Cafe
Burbank, CA
03.2021 - 07.2021
- Collaborated with team members to enhance workflow during peak hours.
- Educated customers on health benefits of various ingredients and menu options.
- Monitored inventory levels and communicated supply needs to management promptly.
Sales Associate
Robeks Fresh Juices & Smoothies
Burbank, CA
01.2020 - 10.2020
- Provided exceptional customer service and addressed inquiries regarding menu items.
- Assisted in preparing fresh juices and smoothies according to standard recipes.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
Education
High School Diploma - Elementary Education
Los Angeles Pierce College
Woodland Hills, CA06.2028
Skills
- Customer service
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
- Cash handling
- Handling large groups
- Alcohol awareness
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cocktail Server
Sagebrush Cantina
01.2025 - Current
Host/ Busser, Server Partner, Expo, Server
Islands Restaurants
07.2021 - 11.2024
Sales Associate
Kokoroll Cafe
03.2021 - 07.2021
Sales Associate
Robeks Fresh Juices & Smoothies
01.2020 - 10.2020
High School Diploma - Elementary Education
Los Angeles Pierce College