Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ileana Ayala Latimer

Cocktail Server
Dover,DE

Summary

Energetic Cocktail Server with strong wine, spirit and craft beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Versatile Server with extensive experience in fast-paced locations. Cocktail Server with strong wine, spirit and beer knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of Restaurants and Hospitality and skill for beverage recommendations to create exceptional customer experiences.

Overview

8
8
years of professional experience

Work History

Cocktail Server

Bally's Casino
02.2018 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Communicated with guests to record orders and assess needs.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.
  • Supported Training needs of 10- person wait staff who attended to specific needs of countless customers daily and New hired Personnel.

Coordinator

Walt Disney World Resort
12.2016 - 12.2017
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Completed Nightly Payouts for 22 employees.

Education

Bachelor of Arts - Human Studies

University of Puerto Rico, San Juan, PR

No Degree - Esthetician

Schilling-Douglas School of Hair Design, Newark, DE
10.2024

Skills

  • Cash Handling
  • Customer Service
  • Handling large groups
  • Alcohol awareness
  • Reliability and punctuality
  • ABC standards
  • Patron rapport
  • Ability to Lift 30 Pounds
  • Team Player
  • Staff Training
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cocktail Server - Bally's Casino
02.2018 - Current
Coordinator - Walt Disney World Resort
12.2016 - 12.2017
University of Puerto Rico - Bachelor of Arts, Human Studies
Schilling-Douglas School of Hair Design - No Degree, Esthetician
Ileana Ayala LatimerCocktail Server