Arely Cias
Houston
Summary
Experienced retail manager focused on driving store performance through effective team collaboration and strategic planning. Skilled in customer service, staff development, and ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Three Dog Bakery
06.2022 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Created employee schedules to align coverage with forecasted demands.
Restaurant Hostess
Bludorn Restaurant
06.2021 - 06.2022
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
E-Commerce Personal Shopper
Kroger
06.2020 - 06.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX05-2027
Skills
- Customer Service
- Team Leadership & Coaching
- Problem-Solving
- Strong Multi-Tasking
- Excellent Communication
- Hiring and Training
Timeline
Retail Store Manager
Three Dog Bakery
06.2022 - Current
Restaurant Hostess
Bludorn Restaurant
06.2021 - 06.2022
E-Commerce Personal Shopper
Kroger
06.2020 - 06.2021
Bachelor of Science - Computer Science
University of Houston
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