Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arely Jimenez

San Diego,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Vons
03.2020 - 08.2023
  • Helped large volume of customers every day with positive attitude and focused on customer satisfaction. Along with customer connection
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Delivered prompt service to prioritize customer needs.

Education

Orange Glen High School
Escondido, CA
2019

Skills

  • Exceptional Communicator
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Customer Service
  • Refund Processing
  • Customer Complaint Resolution
  • Verbal Communication
  • Prioritizing Calls

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Vons
03.2020 - 08.2023

Orange Glen High School
Arely Jimenez