Arely Martinez
San Jose,CA
Summary
Results-driven Sales Representative with 6+ years of experience in wireless sales, customer service, and retail operations. Proven ability to build customer relationships, exceed sales goals, and deliver exceptional customer experiences in high-volume environments. Bilingual in English and Spanish
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Sales Representative
T-Mobile
San Jose, CA
12.2022 - Current
- Engaged customers to identify their needs and recommend appropriate solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Managed daily store operations and ensured smooth transactions.
- Maintained accurate cash handling during shifts and reconciled registers daily.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Sandwich Artist
SUBWAY®Restaurants
San Jose, CA
05.2016 - 07.2026
- Prepared sandwiches following standard recipes and presentation guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Provided excellent customer service by greeting and assisting customers promptly.
- Operated cash register, processed transactions, and handled cash accurately.
Sales Representative
Sprint
San Jose, CA
01.2019 - 12.2022
- Provided expert guidance on mobile device features and services.
- Assisted customers in selecting mobile plans that meet their needs.
- Demonstrated device functionalities through hands-on training sessions.
- Managed inventory of mobile devices and accessories effectively.
- Trained new staff on product knowledge and customer service techniques.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Analyzed customer feedback reports to identify areas where improvements can be made in terms of product design or functionality.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Brand Representative
Hollister.Co
San Jose, CA
09.2016 - 01.2018
- Engaged customers by providing exceptional service and product knowledge.
- Assisted in visual merchandising to create appealing store displays.
- Collaborated with team members to maintain a positive shopping environment.
- Trained new staff on company policies and customer service techniques.
Education
Radiology
Foothill College
Los Altos, CA 09.2017 - 06.2026
Medical Assisting Certification - Medical Assisting Certification
Silicon Valley Career Technical Education
08.2016 - 07.2017
Willow Glen High School
San Jose, CASkills
- Customer service
- Upselling
- Retail operations
- Team collaboration
- English and Spanish
- Wireless sales
- Account management
- Problem solving
- Microsoft office
- Conflict resolution
Certification
- CPR/ AED certification
- Employee of the month
- Outstanding achievement award (4.0 GPA)
Timeline
Sales Representative
T-Mobile
12.2022 - Current
Sales Representative
Sprint
01.2019 - 12.2022
Radiology
Foothill College
09.2017 - 06.2026
Brand Representative
Hollister.Co
09.2016 - 01.2018
Medical Assisting Certification - Medical Assisting Certification
Silicon Valley Career Technical Education
08.2016 - 07.2017
Sandwich Artist
SUBWAY®Restaurants
05.2016 - 07.2026
Willow Glen High School