Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arely Villatoro

Bakersfield,CA

Summary

Experienced Head Cashier/Pro Account Specialist with a strong background in customer service. Efficiently handles transactions, addresses inquiries, and processes purchases using POS cash registers. Demonstrates a proven track record of driving sales through effective promotion of ongoing deals and building lasting relationships to foster customer loyalty.

Overview

18
18
years of professional experience

Work History

Head Cashier/ Custom Order Specialist/ Pro Account

THE HOME DEPOT
10.2012 - Current
  • Manage staff, preparing work schedules and assigning specific duties
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Supervise others and provide on-the-job training
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Sales Associate

BEST BUY
03.2012 - 10.2012


  • Ticket, arrange and display merchandise to promote sal
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

BEST BUY
06.2008 - 03.2012
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Solicit sales of new or additional services or products.

Department Lead

KMART
09.2007 - 06.2008
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Inventory stock and reorder when inventory drops to a specified level
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Construct or assemble displays or display components using hand tools or power tools, according to specifications
  • Collaborate with others to obtain products or other display items


Bookeeping/ Cashier Lead

BEST BUY
10.2006 - 05.2007


  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
  • Receive, record, and bank cash, checks, and vouchers
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable
  • Reconcile or note and report discrepancies found in record's
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
  • Order a supply of cash to meet daily needs
  • Prepare and verify cashier's checks
  • Sort and file deposit slips and checks
  • Arrange monies received in cash boxes and coin dispensers according to denomination
  • Count, verify, and post armored car deposits
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.

Education

Completed coursework towards High School Diploma -

West High
Bakersfield, CA
05.1997

Skills

  • Bilingual Fluent in English and Spanish
  • Customer Service
  • Time management strength
  • Store opening/closing procedures
  • Positive Attitude
  • Cash Handling

Timeline

Head Cashier/ Custom Order Specialist/ Pro Account

THE HOME DEPOT
10.2012 - Current

Sales Associate

BEST BUY
03.2012 - 10.2012

Customer Service Representative

BEST BUY
06.2008 - 03.2012

Department Lead

KMART
09.2007 - 06.2008

Bookeeping/ Cashier Lead

BEST BUY
10.2006 - 05.2007

Completed coursework towards High School Diploma -

West High

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Arely Villatoro