Aren Roubieu
Stockbridge,GA
Summary
Dynamic team player with a proven track record at Clayton County Parks & Recreation, enhancing customer experiences and streamlining operations. Skilled in document management and excelling in customer service, demonstrated through improved admissions processes and efficient gate management. Achieved significant enhancements in office and park efficiency, leveraging strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Office Aide
Clayton County Board of Commissioners
09.2024 - Current
Admission Attendant
Clayton County Parks & Recreation
05.2024 - 09.2024
- Assisted in the development of promotional materials aimed at attracting diverse groups of prospective students to the institution.
- Contributed to an organized and welcoming office environment, maintaining clean and well-stocked spaces for staff and visitors alike.
- Guided guests to exits and provided other instructions or assistance in case of emergencies.
- Enhanced the admissions process by streamlining registration and record-keeping procedures.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Provided information about current and future events at facility.
Maintenance
Clayton County Parks And Recreation Department
05.2022 - 08.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Streamlined document processing to improve traceability.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Improved office efficiency by organizing and maintaining accurate filing systems.
Gate Attendant
Clayton County Parks And Recreation Department
05.2023 - 08.2023
- Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
- Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
- Monitored gate areas and addressed security situations with management.
- Demonstrated commitment to continuous improvement by actively seeking and implementing feedback from supervisors and peers.
- Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
- Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
- Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
- Ensured consistent adherence to established protocols while monitoring incoming guests for potential security risks or violations.
Education
High School Diploma -
Eagles Landing Highschool
McDonough, GA05.2024
Skills
- Document management
- Filing systems
- Basic accounting
- Customer service
- Time management
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
Timeline
Office Aide
Clayton County Board of Commissioners
09.2024 - Current
Admission Attendant
Clayton County Parks & Recreation
05.2024 - 09.2024
Gate Attendant
Clayton County Parks And Recreation Department
05.2023 - 08.2023
Maintenance
Clayton County Parks And Recreation Department
05.2022 - 08.2022
High School Diploma -
Eagles Landing Highschool
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