Arenui Faana
Lake Mary,FL
Summary
Adept at enhancing guest experiences and streamlining service operations, my tenure at Oakmont Grand Village showcased my ability to manage high-volume orders with precision and foster positive guest interactions. Leveraging skills in food safety and team collaboration, I consistently contributed to a welcoming dining environment, demonstrating a commitment to excellence and a knack for exceeding customer expectations.
Overview
1
1
year of professional experience
Work History
Server
Oakmont Grand Village
Lake Mary, FL
06.2023 - 03.2024
- Communicated with guests to address concerns.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared salads, soups, desserts, appetizers, and garnishes to assist kitchen staff.
- Organized take-out orders efficiently according to customer requests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Bussed tables as needed during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Lake Mary High School
Lake Mary, FL05-2024
Marketing
Seminole State College of Florida
Sanford, FLSkills
- Table resetting
- Hostess support
- Team member support
- Guest engagement
- Take-out service
- Menu item recommendation
- Food running
- Food delivery
- Point-of-sale system
- Food safety
- Positive guest interactions
- Team collaboration
Affiliations
- I love to cook, bake and be creative in general. I enjoy trying new things
Accomplishments
- I was involved in the Lake Mary High School golf team and the Seminole State College Golf Team. I am a very good team player and love the team aspect.
References
References available upon request.
Timeline
Server
Oakmont Grand Village
06.2023 - 03.2024
High School Diploma -
Lake Mary High School
Marketing
Seminole State College of Florida
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