Accomplished and energetic with a solid history of achievement in any position. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service , communication and time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader
Detroit Lions
Detroit
06.2024 - Current
Led team meetings to discuss project progress
Facilitated communication between departments to streamline operations.
Provided exceptional customer service to enhance dining experiences.
Collaborated with kitchen staff to ensure timely meal delivery.
Assisted in training new servers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Patient Safety Attendant
Detroit Medical Center (DMC) RPH,SGH,CSH
Detroit MI
04.2024 - 01.2026
Communicated effectively with members of the healthcare team about issues related to patient safety.
Ensured that all necessary information was documented accurately in order to maintain accurate records regarding patient safety incidents.
Participated in providing support services related to patient safety such as setting up bedside tables, stocking supplies, changing linens.
Maintained confidentiality of patient information in accordance with HIPAA regulations.
Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
Ensured that all necessary documents were completed accurately and submitted on time.
Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
Youth Outreach Coordinator
AmeriCorps VISTA
Detroit
01.2020 - 12.2021
Developed and implemented outreach programs to engage youth in the community.
Organized, facilitated and supervised recreational activities for youth.
Provided mentorship and guidance to at-risk youth.
Assisted with job readiness training including resume writing and interviewing skills.
Collaborated with local agencies to identify resources for youth and their families.
Participated in various fundraising events to support outreach initiatives.
Provided crisis intervention services when needed.
Advised management on strategies designed to improve the efficiency of operations.
Supervisor
The Friends of Parkside
Detroit
06.2020 - 11.2021
Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
Instituted new employee training procedures to reduce onboarding process time length.
Produced and distributed memos, newsletters and other forms of communication.
Executed record filing systems to improve document management and organization.
Answered incoming calls while recording accurate messages.
Handled data entry tasks with high levels of speed and accuracy.
Maintained positive working relationship with fellow staff and management.
Assisted organizational efforts by filing, entering data and answering phones.
Warehouse Associate
Amazon
Shelby Township
11.2019 - 02.2020
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Used pallet jacks to move items to and from warehouse locations.
Operated forklifts to fill or empty overhead spaces.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Received deliveries, scanned packages and updated orders in internal database.
Collected stock location orders and printed requests to maintain inventory control.
Mechanical Assembler
Faurecia
Warren
06.2019 - 10.2019
Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
Efficiently completed repair orders to meet factory standards.
Utilized heavy machinery and various tools to measure and assemble units according to specifications.
Collaborated with quality control professionals and other assembly teams.
Completed standardized tests to assess quality and compliance with specifications.
Kept work areas organized and clean to maximize productivity.
Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
Cashier
Forman Mills
Detroit
10.2018 - 06.2019
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
Stock shelves, and mark prices on shelves and items
Accepted cash and credit card payments, issued receipts and provided change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Answered customer questions, provided store information and directed customers to designated store areas.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped with purchases, locating items and signing up for rewards programs.
Cashier
Comerica Park
Detroit
05.2017 - 08.2018
Maintain sanitation, health, and safety standards in work areas
Accepted cash and credit card payments, issued receipts and provided change.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Trained new team members in cash register operation, stock procedures and customer services.
Assistant
United Way of Southeastern Michigan
Detroit
05.2016 - 08.2016
Instituted new employee training procedures to reduce onboarding process time length.
Produced and distributed memos, newsletters and other forms of communication.
Answered incoming calls while recording accurate messages.
Rerouted incorrectly addressed mail to return to sender.
Education
Associate in Legal Studies - Criminology
Wayne County Community College District
Detroit, MI
High School Diploma -
East English Village Preparatory Academy
Detroit, MI
Pre Law
Oakland University
Rochester, MI
Skills
Active Learning Complex Problem Solving
Critical Thinking
Report Writing
Office Administration
Team Collaboration
Meeting Coordination
Computer Skills
Work Planning and Prioritization
Time Management
Recruitment and Hiring
Staff Supervision
Multitasking and Organization
Professional Networking
Project Coordination
New Hire Orientation
Tool Efficiency Development
Billing and Coding
Vitals monitoring
Affiliations
Fashion
Volleyball Player
Dancer
Accomplishments
Promoted from team member to assistant coordinator in less than 12-months.
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
Received Americorp certification and education award.