Areona Johnston
Peoria,IL
Summary
Experience in successfully balancing guest and business needs. Proficient in customer service, sales, as well as the launch of the business day. Offering 5+ years of related experience working directly with customers, POS system, as well as fund management. Well-acquainted at managing staff and resolving issues related to inventory, shipping and receiving, visual merchandising and customer satisfaction. Well-organized in managing check-in and check-out procedures, time management and coordinating services with diverse team members. A willingness to learn, teach and sharpen old and new skills alike. Team player that thrives independently and with other team members to achieve goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Swing Manager
McDonald's
05.2018 - 08.2021
- Started in May as Crew Person and was promoted to Swing Manager in September
- Managed customer complaints and solved issues to satisfaction
- Trained workers in food preparation, money handling and cleaning roles
- Reviewed training with each employee to improve any skills that may be less than customer's expectations
- Supervised personnel, products and equipment, with aiming to achieving high standards of quality, service and cleanliness of restaurants
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
Customer Service Associate
At Home
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Monitored and replenished display inventory and restructured according to available stock.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled and managed the organization of weekly shipments
Sales Associate
Circle K
11.2020 - 01.2021
- Built customer relationships by providing quality customer service and solving problems
- Superficially worked in areas specific to maintenance and billing
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service
Independent Sales Representative
CUTCO
08.2022 - 08.2022
- Identifying potential customers through networking and following leads
- Arranged meetings with potential customers to present company products
- Persuading customers to purchase company products by highlighting product benefits and key features
- Building and maintaining solid working relationships with both new and existing customers
- Negotiating pricing with suppliers and vendors to encourage purchases.
Education
High School Diploma - undefined
Pekin Community High School
Pekin, IllinoisSkills
Customer Service
Timeline
Customer Service Associate
At Home
10.2022 - Current
Independent Sales Representative
CUTCO
08.2022 - 08.2022
Sales Associate
Circle K
11.2020 - 01.2021
Swing Manager
McDonald's
05.2018 - 08.2021
High School Diploma - undefined
Pekin Community High School