Areriana Herring
Charlotte,NC
Summary
Currently seeking a Patient Support position. As a former teammate with Novant Health, I am excited about the prospect of retuning and joining the Novant Health family. I am eager to serve our patients and provide a remarkable patient experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Unit Receptionist
Novant Health Presbyterian Medical Center
02.2017 - 08.2020
- Input patient demographics for providers, medical staff, and medical records into computer systems
- Maintain patient privacy according to HIPAA guidelines and facility protocols
- Monitor patient waiting area in compliance with Novant Health visitor policy
- Ability to organize and prioritize work under stressful conditions, high volume patient atmosphere
- Worked flexible hours across night, weekend and holiday shifts
- Excellent communication skills, both verbal and written
- Learned and adapted quickly to new technology and software applications
- Worked effectively in fast-paced environments
- Paid attention to detail while completing assignments
- Cultivated interpersonal skills by building positive relationships with others
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated strong organizational and time management skills while managing multiple projects
Clinical Call Center Specialist
Oak Street Health
Charlotte, NC
12.2020 - 01.2022
- Excellent communication skills, both verbal and written
- Gained extensive knowledge in data entry, analysis and reporting
- Identified issues, analyzed information and provided solutions
- Maintains call center database by entering and verifying information; updating contact log
- Provides service information by answering questions; offering assistance
Licensed Esthetician
Self Employed
Charlotte, NC
03.2022 - 04.2024
- Strong organizational skills
- Excellent verbal and written communicator
- Successfully accomplished business objectives by expertly managing resources, financing and personnel
- Resilient problem solving skills
- Creative thinking
Education
Master - Esthetician
Aveda Institute
Charlotte, NC10.2019
Diploma - Hischool Diploma
West Mecklenburg High School
Charlotte, NC02.2016
Skills
- Clear, friendly customer service
- Organization Skills
- Time Management
- Effective communication skills, written and verbal
- Accuracy and good attention to detail
- Ability to stay calm and tactful under pressure
Certification
Licensed Esthetician
Timeline
Licensed Esthetician
Self Employed
03.2022 - 04.2024
Clinical Call Center Specialist
Oak Street Health
12.2020 - 01.2022
Medical Unit Receptionist
Novant Health Presbyterian Medical Center
02.2017 - 08.2020
Master - Esthetician
Aveda Institute
Diploma - Hischool Diploma
West Mecklenburg High School