Pelvic health
Hi, I’m
Kennedy Speights
Occupational Therapist
Norwood,NC
Summary
Professionally provides therapeutic interventions and assessments to variety of patients. Skills including creating individualized treatment plans to maximize patient's independence and wellbeing. Focused on using therapeutic approaches to help clients reach highest potential.
Overview
3
years of professional experience
3
years of post-secondary education
Work History
Novant Healthcare
Medical Unit Receptionist
05.2021 - Current
Job overview
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
UNC Hillsborough
Level II Fieldwork Student
01.2024 - 03.2024
Job overview
- Coordinated discharge planning, ensuring a smooth transition from facility-based care to community resources for ongoing support.
- Enhanced patient care by developing and implementing customized treatment plans.
- Participated in professional development opportunities, staying current with industry trends and enhancing skills as needed.
- Increased patient satisfaction by addressing concerns and providing clear explanations of treatment processes.
- Fostered positive working relationships with colleagues across disciplines through effective communication and team collaboration.
Education
Stanly Community College, Albemarle, NC
Associate of Applied Science
08.2015 - 2017.05
Appalachian State University, Boone, NC
Bachelor of Science from Communication, Advertising
08.2017 - 05.2020
Pfeiffer University, Misenheimer, NC
Masters of Science in Occupational Therapy from Occupational Therapy
05.2001
Skills
Problem-Solving
Interests
Timeline
Level II Fieldwork Student
UNC Hillsborough
01.2024 - 03.2024
Medical Unit Receptionist
Novant Healthcare
05.2021 - Current
Appalachian State University
Bachelor of Science from Communication, Advertising
08.2017 - 05.2020
Stanly Community College
Associate of Applied Science
08.2015 - 2017.05
Pfeiffer University
Masters of Science in Occupational Therapy from Occupational Therapy
05.2001
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