Dhamar Arellano
Winston-Salem
Summary
Professional administrative worker with over 10 years of interpersonal expertise with thorough understanding of healthcare front-desk operations. Proven ability to manage patient interactions, coordinate schedules, and maintain accurate records. Known for effective team collaboration, reliability in dynamic environments, and strong organizational skills that ensure smooth daily operations.
Overview
11
11
years of professional experience
Work History
Medical Unit Receptionist
Novant Medical Center
05.2023 - 12.2023
- Greeted patients, visitors, and staff while maintaining a compassionate and professional environment
- Managed incoming phone calls and directed inquiries to the appropriate departments
- Processed and maintained confidential medical documents through efficient scanning and faxing
- maintained office inventory and ensured medical supplies were available
- applied medical terminology knowledge to support daily hospital operation.
Loan Verification Specialist
Sheffield Financial Division of Truist
02.2020 - 10.2021
- Reviewed and verified financial documents for accuracy and compliance, ensuring timely loan processing
- Assisted clients with loan applications over the phone, addressing questions and concerns to enhance customer experience
- Managed workload and prioritized tasks to consistently meet daily productivity targets.
Accounting Data Entry Clerk
Accounting Solutions
11.2020 - 03.2021
- Entered and verified customer account information, ensuring high accuracy and reliability.
- Eliminated duplicate records, streamlining account files across multiple systems for easier access.
- Scanned and secured electronic records to uphold data integrity and support compliance.
Shift Leader
El Paisano
10.2015 - 10.2018
- Supervised daily operations and a team of 5+ employees in high-volume environment, ensuring smooth workflow and customer satisfaction.
- Managed employee scheduling and cash reports, ensuring accurate coverage and deposits with 100% accuracy.
- Delivered excellent customer service, resulting in increased repeat business and positive customer feedback.
Office Administrator Assistant
AVS Carpet Cleaning
04.2018 - 07.2018
- Coordinated appointments and addressed customer inquiries in English and Spanish to enhance communication and service delivery
- Processed invoices in QuickBooks and ensured accuracy of financial records to support budgeting and reporting
- Streamlined office filing system and developed bilingual templates for customer and employee communications to improve accessibility
Administrative Coordinator
Debbies's Staffing
Winston-Salem, NC
05.2026 - Current
- Organized and coordinated schedules for meetings and appointments, managing logistics for staff and client interactions
- Scheduled interviews and onboarding sessions
- Answered and routed high-volume phone calls, delivering exceptional customer service to inquiries
- Greeted visitors and applicants, ensuring a professional and welcoming front desk experience
- Managed office supplies inventory
- Coordinated incoming and outgoing mail, both electronic and traditional
- Implemented process improvements that streamlined communication across departments.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC01-2017
Skills
- Patient scheduling
- Patient intake processing
- Patient scheduling
- Telephone triage support
- Data entry
- Patient confidentiality
- High volume multitasking
- Bilingual Communication (English/Spanish)
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
- Verbal communication
Languages
English
Spanish
Timeline
Administrative Coordinator
Debbies's Staffing
05.2026 - Current
Medical Unit Receptionist
Novant Medical Center
05.2023 - 12.2023
Accounting Data Entry Clerk
Accounting Solutions
11.2020 - 03.2021
Loan Verification Specialist
Sheffield Financial Division of Truist
02.2020 - 10.2021
Office Administrator Assistant
AVS Carpet Cleaning
04.2018 - 07.2018
Shift Leader
El Paisano
10.2015 - 10.2018
High School Diploma -
East Forsyth High School