Summary
Overview
Work History
Education
Skills
Timeline
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Charity Long

Pfafftown,NC

Summary

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Medical Unit Receptionist

Novant Health, Forsyth Medical Center
06.2023 - Current
  • Handled assignments independently with good judgment and critical thinking skills.
  • Assisted staff members with clerical and administrative needs to maximize efficiency and team productivity.
  • Managed admissions and discharges on unit.
  • Interacted with family members, helped provide guidance, and answered questions.

Caregiver

BAYADA Home Health Care
01.2021 - Current


  • Built strong relationships with clients to deliver emotional support and companionship to provide the best care possible.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

CNA - Certified Nursing Assistant

Summit Home Care
09.2021 - 06.2023


  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Provided care to patients with consideration of aging processes, human development stages, and culture.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in a retirement living facility and delivered high-quality support to meet needs.

CNA - Certified Nursing Assistant

ComForCare
04.2020 - 01.2022
  • Facilitated personal hygiene management, feeding, and ambulation.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Transported patients between rooms and appointments.
  • Documented patient information and care activities in electronic health records.

Waitress/Hostess

Texas Roadhouse
03.2018 - 09.2019


  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Associate

Justice Tween Brands
06.2018 - 08.2018


  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Bachelors Of Healthcare Management -

Winston-Salem State University
Winston-Salem, NC
05.2024

Associate Of Applied Arts -

Forsyth Technical Community College
Winston-Salem, NC
12.2021

High School Diploma -

Reagan High School
Pfafftown, NC
06.2019

Skills

  • Customer service
  • Critical Thinking
  • Flexible and Adaptable
  • File Management
  • Multi-Line Telephone Systems
  • Microsoft Word, Excel, and PowerPoint experience
  • Senior Care

Timeline

Medical Unit Receptionist

Novant Health, Forsyth Medical Center
06.2023 - Current

CNA - Certified Nursing Assistant

Summit Home Care
09.2021 - 06.2023

Caregiver

BAYADA Home Health Care
01.2021 - Current

CNA - Certified Nursing Assistant

ComForCare
04.2020 - 01.2022

Sales Associate

Justice Tween Brands
06.2018 - 08.2018

Waitress/Hostess

Texas Roadhouse
03.2018 - 09.2019

Bachelors Of Healthcare Management -

Winston-Salem State University

Associate Of Applied Arts -

Forsyth Technical Community College

High School Diploma -

Reagan High School

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Charity Long