Ares Pons
Miami Springs,USA
Summary
Reliable and adaptable professional with 5+ years of experience in customer service, team supervision, and food service operations. Skilled at multitasking, inventory management, and fostering exceptional customer experiences in fast-paced environments. Certified in ServSafe and Food Handling, with a strong commitment to teamwork, efficiency, and quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor (FOH)/Server
Union Station Cafe
03.2023 - Current
- Managed front-of-house (FOH) operations, ensuring cleanliness, inventory control, and smooth service flow
- Oversaw and trained staff, maintaining high customer satisfaction and operational efficiency
- Assisted with food preparation, serving, expediting, and takeout orders to support team needs
Customer Service Associate
Wawa
03.2022 - 10.2022
- Rotated between barista, cashier, and deli roles, providing consistent quality and service
- Gained valuable experience in both high-traffic and slower-paced shifts during overnight hours
COVID-19 Tester and Customer Service Representative
03.2021 - 12.2021
- Administered COVID-19 tests and assisted patients with inquiries and service issues
- Maintained accurate data entry and streamlined office operations
Sandwich Artist/Cashier
Subway
09.2020 - 03.2021
- Operated in a high-pressure environment, multitasking between food preparation and cashier duties
- Ensured smooth store operations despite staffing shortages, learning opening and closing procedures
Data Entry Clerk
International Cruise Food & Hotel Suppliers, Inc.
12.2020 - 02.2021
- Processed orders for multiple cruise lines, managing inventory needs and ensuring timely fulfillment
- Developed data entry accuracy and organizational skills
Education
High School Diploma or GED -
Skills
- Customer Service
- Food Preparation and Service
- Team Supervision and Training
- Inventory and Order Management
- Point of Sale (POS) Systems
- Cash Handling and Register Operation
- Barista and Kitchen Operations
- Applied Behavior Analysis (ABA)
- Heavy Lifting and Moving
Certification
- Non-CDL Class C
- ServSafe Certification
- Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Supervisor (FOH)/Server
Union Station Cafe
03.2023 - Current
Customer Service Associate
Wawa
03.2022 - 10.2022
COVID-19 Tester and Customer Service Representative
03.2021 - 12.2021
Data Entry Clerk
International Cruise Food & Hotel Suppliers, Inc.
12.2020 - 02.2021
Sandwich Artist/Cashier
Subway
09.2020 - 03.2021
- Non-CDL Class C
- ServSafe Certification
- Food Handler Certification
High School Diploma or GED -
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