Aretha Amenyedor
Real Estate Agent
Temple,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
ALORICA
Jacksonville, NC
03.2018 - 08.2018
- Talk to customers over the phone to resolve their questions and concerns
- Responds to requests for assistance and possible processing of redemptions and credit card authorizations
- Upsells to customers as necessary
- Escalate calls to supervisor when necessary and appropriate.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
SCRIPPS HEALTHCARE
San Diego, CA
12.2015 - 06.2017
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
After-School Teacher
EXCEL LEARNING CENTER
Morehead City, NC
09.2013 - 12.2013
- Prepared food and served meals and refreshments to 10 children.
- Organize and participate in learning activities and games both in the class room and outdoors.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Observed and monitored children's play activities to promote healthy, safe environment.
Store Associate
WALMART SUPER CENTER
Morehead City, NC
09.2013 - 12.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store to comply with cleanliness standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Ads Quality Rater
LIONBRIDGE TECHNOLOGIES
Online
09.2018 - 01.2019
- Analyzing and providing feedback on text, web pages, images for Google and YouTube, using an online tool
- Reviews results returned from a specific search query and rates them in terms of relevance.
- Interpreted research data and formulated reports to make recommendations and implement best practices.
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
Real Estate Agent
EXIT HEART OF TEXAS REALTY
Killeen, TX
08.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Customer Service Representative
AMAZON
Online
07.2019 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Nurse Aide Refresher - Nursing
Coastal Carolina Community College
Jacksonville, NC 03.2018 - 06.2018
Computer Literacy for Today’s Workplace - Computer
Coastal Carolina Community College
Jacksonville, NC 04.2018 - 06.2018
Prerequisites for Registered Nursing - undefined
Mira Costa Community College
Oceanside, CANursing Assistant - undefined
Healthcare Academy
Oceanside, CACertificate - Administration and Management -
Greenhill College (GIMPA)
GhanaABE Certificate - Human Resource Management -
Zenith College
GhanaSenior High School Certificate -
Chemu High School
GhanaAssociate of Business Administration - Business Administration
American Public University System
Charles Town, WV 04.2023 - Current
Skills
Timeline
Associate of Business Administration - Business Administration
American Public University System
04.2023 - Current
Real Estate Agent
EXIT HEART OF TEXAS REALTY
08.2022 - Current
Customer Service Representative
AMAZON
07.2019 - 02.2020
Ads Quality Rater
LIONBRIDGE TECHNOLOGIES
09.2018 - 01.2019
Computer Literacy for Today’s Workplace - Computer
Coastal Carolina Community College
04.2018 - 06.2018
Customer Service Representative
ALORICA
03.2018 - 08.2018
Nurse Aide Refresher - Nursing
Coastal Carolina Community College
03.2018 - 06.2018
Certified Nursing Assistant
SCRIPPS HEALTHCARE
12.2015 - 06.2017
After-School Teacher
EXCEL LEARNING CENTER
09.2013 - 12.2013
Store Associate
WALMART SUPER CENTER
09.2013 - 12.2013
Prerequisites for Registered Nursing - undefined
Mira Costa Community College
Nursing Assistant - undefined
Healthcare Academy
Certificate - Administration and Management -
Greenhill College (GIMPA)
ABE Certificate - Human Resource Management -
Zenith College
Senior High School Certificate -
Chemu High School