Jasmine Watson
Chase City,VA
Summary
Dedicated Customer Service Agent with extensive experience in managing high-volume calls and effectively resolving customer complaints. Demonstrates exceptional multi-tasking, prioritization, and time management skills while maintaining a positive demeanor. Core competencies include active listening and professional communication, aimed at enhancing customer satisfaction and loyalty. Seeking to leverage expertise in a Customer Service Representative, enrollment or Healthcare role to drive operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results Companies -ResultsCx
, Remote
05.2024 - Current
- Assisted members with selecting Medicare Advantage plans and Prescription drug plans.
- Handled a significant number of daily inbound calls.
- Established and booked AVL scope for appointments.
- Processed member enrollments efficiently.
- Implemented plan changes.
- Redirected member to the proper department.
Enrollment Specialist
Us work at home solutions
, Remote
02.2020 - 09.2024
- Oversaw updating, entering, and reviewing customer information.
- Tracked and contacted potential clients requesting information online.
- Mastered service knowledge to elucidate details to both existing clients and prospective leads.
- Conducted high volume of outbound calls to warm leads daily.
- Reached and exceeded set sales goals.
Core Payroll
QuickBooks-Intuit
, Remote
07.2023 - 08.2024
- Handled multiple incoming calls efficiently.
- Assisted customers in resolving payroll inquiries.
- Verified accuracy of contractor payments.
- Verified and documented all deposit transactions.
- Reconciled deposits ensuring accuracy.
Customer Service Representative
CVS Pharmacy
, Remote
04.2024 - 07.2024
- Managed processing of refused prescription drugs.
- Overseen and facilitated the prior authorization process for medications.
- Handled 90% ticket completions with 10% time allocated to outbound calls.
Customer Service Representative
United healthcare (Teleperformance)
, Remote
03.2024 - 06.2024
- Comprehensive knowledge of Medicaid, Medicare, and D-SNP services.
- Managed approvals for medications.
- Processed pharmaceutical claims.
- Assisted members in locating behavioral health, and other specialists.
- Managed scheduling of appointments for members.
- Coordinated follow-up calls to clients.
Education
High School Diploma -
Bluestone Highschool
Remote06-2011
Skills
- Scheduling
- Account updating
- Refund management
- Relationship building
- Active Listening Skills
- Effective Issue Resolution
- Customer Support Expertise
- healthcare
- Timely Follow-Up Communication
- Order Fulfillment
- enrollment
- plan change
- CRM Platform Expertise
Certification
- Nurse assistant
- CPR
Timeline
Customer Service Representative
Results Companies -ResultsCx
05.2024 - Current
Customer Service Representative
CVS Pharmacy
04.2024 - 07.2024
Customer Service Representative
United healthcare (Teleperformance)
03.2024 - 06.2024
Core Payroll
QuickBooks-Intuit
07.2023 - 08.2024
Enrollment Specialist
Us work at home solutions
02.2020 - 09.2024
High School Diploma -
Bluestone Highschool