Ashley Love
Newcastle,OK
Summary
Dynamic customer service professional with extensive experience at Costco Wholesale Corp, excelling in active listening and critical thinking. Proven track record in enhancing customer satisfaction and operational efficiency, while accurately processing transactions and managing complex inquiries. Skilled in data entry and committed to delivering exceptional service in fast-paced environments.
I am a dedicated customer service agent with over 15 years of customer service experience. 10 of them being in high volume call centers and healthcare administration. I am also able to type up to 65 WPM.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Costco Wholesale Corp
12.2023 - 11.2025
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted customers with product selections and ensured a positive shopping experience.
- Processed transactions accurately using POS systems and maintained cash register integrity.
- Collaborated with team members to streamline operations and improve service efficiency.
- managed member accounts and resolved complex shipping and logistics issues to ensure high levels of member satisfaction.
Customer Service Representative
Molina Healthcare
10.2015 - 11.2023
- Monitored inventory levels and restocked merchandise as needed to meet customer demand.
- Educated customers about membership benefits, enhancing overall engagement and satisfaction.
- Handled customer feedback effectively, contributing to continuous improvement initiatives.
- Trained new staff on customer service protocols and operational procedures for optimal performance.
- Submitted the full application for Medicare insurance plans, and assured 100% accuracy on the sensitive healthcare documents.
- Received Quality Insurance audits on calls for clarity, and empathy reasons.
Education
No Degree - Health Administration
Abilene Christen University
Abilene, TX10-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technical
- Healthcare
- Service
- Operational
Timeline
Customer Service Representative
Costco Wholesale Corp
12.2023 - 11.2025
Customer Service Representative
Molina Healthcare
10.2015 - 11.2023
No Degree - Health Administration
Abilene Christen University