Arethia Anderson
Maricopa,AZ
Summary
Highly efficient professional offering goal driven leadership,administrative support services and management experience. First-rate problem solving , time management and team building abilities. Bringing over twenty years of experience with a desire to secure the Administrative Specialist position.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Phoenix, AZ
05.2023 - Current
- Loaded/unloaded aircrafts with baggage and cargo safely and efficiently
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicate effectively with ground crew members to ensure smooth operation of flights.
- Operate a variety of electric vehicles such as tugs, belt loaders, power stows and push backs safely and efficiently around airport premises.
- Connect electrical power units and service hoses to aircraft.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
Business Consultant
APRS MANAGEMENT, LLC
Phoenix, AZ
06.2022 - 06.2023
- Developed and implemented customized strategies to meet client needs.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
Station Administrative Lead Supervisor
Worldwide Flight Services
Phoenix, AZ
08.2021 - 06.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, composing and typing correspondence.
- Managed administrative processes and prepared key reports and documentation.
- Updated details in company database by keying in customer contacts and delivery dates.
- Communicated job expectations and trained staff to promote team building and discipline.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Conducted and initialized background checks for potential employees.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Maintained and coordinated badging appointments, renewals, add ons and fingerprint scheduling.
Scanning Lead Ramp Agent
Worldwide Flight Services
Phoenix, AZ
12.2019 - 08.2021
- Answer questions and provided accurate information to new hires during the onboarding process.
- Demonstrate Scanning techniques and speed of accuracy in assigned duty.
- Coordinate TLV (Truck Load Verification) tasks as assigned.
- Manage ramp functions for outbound plane verification
- Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
- Examines incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Education
Master of Science in Success - Personal Development
Proctor Gallagher Institute
Toronto, ON06-2014
Bachelor of Science - Business Administration And Management
South Carolina State University
Orangeburg, SCSome College (No Degree) - Judge Advocate General (JAG)
US Army
Fort Huachuca, AZSkills
- Records management
- Policy adjustment knowledge
- Prior supervisory experience
- Policies implementation
- HRIS applications proficient
- Kronos Payroll System
- Alternative Dispute Resolution (ADR)
- Regulatory compliance
- Performance management strategies
- Employment law knowledge
- Interviewing expertise
- HR policy/procedure development
- Microsoft Office Suite
- Staff training and development
- Payroll and benefits administration
- Leadership development
- Employee relations
- Recruitment and hiring
- Shift scheduling
- Verbal and written communication
- New employee training
- Confidential Document Control
Timeline
Ramp Agent
Southwest Airlines
05.2023 - Current
Business Consultant
APRS MANAGEMENT, LLC
06.2022 - 06.2023
Station Administrative Lead Supervisor
Worldwide Flight Services
08.2021 - 06.2022
Scanning Lead Ramp Agent
Worldwide Flight Services
12.2019 - 08.2021
Master of Science in Success - Personal Development
Proctor Gallagher Institute
Bachelor of Science - Business Administration And Management
South Carolina State University
Some College (No Degree) - Judge Advocate General (JAG)
US Army