Areya-Sunshyne Blythe
Catch Health
Huntsville,AL
6
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced with creating clear and concise technical documentation. Uses content management systems to ensure accuracy and consistency in manuals and guides. Knowledge of collaborating with cross-functional teams to meet project deadlines and deliver high-quality documentation.
Work History
Technical Documentation Specialist
1 Year 4 Months- Developed comprehensive technical documentation for software applications, enhancing user understanding and engagement.
- Collaborated with cross-functional teams to gather requirements and ensure documentation accuracy and relevance.
- Implemented quality control processes to review and revise documentation, improving consistency across materials.
- Trained team members on documentation standards and best practices, fostering a culture of continuous improvement.
- Streamlined over 50+ internal processes by designing standard operating procedures and training materials for new hires.
- Reduced support call volume by 83% creating easy-to-follow troubleshooting guides addressing common product issues.
IT Technical Support Specialist
4 Months- Provided remote technical support for hardware and software issues across multiple platforms.
- Diagnosed and resolved user-reported technical problems efficiently.
- Assisted in the implementation of system upgrades and software installations.
- Developed user documentation and training materials to enhance user experience by 93%.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
IT Intern Ambassador
4 Years 3 Months- Technical assistance, maintaining computer systems, and configuring hardware and software.
- Cut down troubleshoot time for customers by 50% with weekly technical audits.
- Increased customer satisfaction rating by 35% by responding to customer inquiries promptly and resolving technical issues quickly.
- Achieved 97% accuracy rate in system configurations and installations by utilizing task tracking/management platforms to document all solutions provided.
Education
Some College (No Degree) - Programming
Skills
Technical Skills: C++
Java
JavaScript
Basic Python
HMTL + CSS
Configuring
Network Security Customer Service
Conflict resolution skills
Computer/Technical Proficiency.
Computer Skills: Jira
Confluence
OKTA
Windows OS
Google Cloud
Slack
AZURE.
Soft Skills: Verbal/oral Communication Skills
Disciplined
Problem-Solving Skills
Empathy
Organizational Skills
Time Management.
Timeline
Technical Documentation Specialist
Catch Health
01.2025 - 05.2026Read More
IT Technical Support Specialist
Catch Health
09.2024 - 01.2025Read More
IT Intern Ambassador
Amazon
01.2020 - 04.2024Read More
Texas State University
Some College (No Degree) from Programming
Read More