Areyanna Green
Fort Leonard Wood,Missouri
Summary
I significantly enhanced customer satisfaction at Krispy Kreme by proactively addressing concerns and streamlining operations. My ability to communicate effectively and implement quality assurance measures led to improved efficiency and service excellence. Skilled in idea development, I thrive in fast-paced environments, consistently delivering superior results.
Overview
3
3
years of professional experience
Work History
Donut Specialist
Krispy Kreme
11.2023 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Team Member
McDonald's
01.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Donut Specialist
Krispy Kreme
05.2022 - 11.2022
- Built and managed relationships with key clients and partners to drive growth.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Consistently replaced the donuts when needed and kept up with the fast-paced environment even when it became overwhelming.
Crew Member
Zaxbys
04.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Nursing
Missouri State University
Springfield, MO05.2027
High School Diploma -
Waynesville High School
Waynesville, MO05.2023
Skills
- Customer Relations
- Expert Problem Solving
- Communication
- Quality Assurance (will get the job done)
- Idea Development and Brainstorming
Additional Information
Both of my parents happen to be in the military, so I tend to move a lot. I spent my freshman, sophomore and junior years at Liberty County Highschool in Hinesville, GA and had to finish my senior year off in WHS due to my parents being stationed here. I'm actively working on my time management and stopping procrastination.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Donut Specialist
Krispy Kreme
11.2023 - 02.2024
Team Member
McDonald's
01.2023 - 08.2023
Donut Specialist
Krispy Kreme
05.2022 - 11.2022
Crew Member
Zaxbys
04.2021 - 05.2022
Bachelor of Science - Nursing
Missouri State University
High School Diploma -
Waynesville High School
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